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‎troubleshooting.yaml

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Basics:
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When adding Rythm I can't see my server on the list: |
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<br/> You need to have a role with “<b>Administrator</b>” or “<b>Manage server</b>” permissions to be able to add a Bot (Rythm) to a <b>Discord Server</b>.
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<br/> You must have a role with the “<b>Administrator</b>” or the “<b>Manage Server</b>” permission to be able to add Rythm to a <b>Discord Server</b>. If you have either of these permissions you should be able to change the name of your server.
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<br/>
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<br/> If you have the right permissions and <b>still can’t see</b> your server in the list, make sure you’re <b>logged in</b> into the correct <b>discord account</b> in your <b>web browser</b>.
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<br/> If you have the correct permission and <b>still can’t see</b> your server in the list, make sure you’re <b>logged into</b> the correct <b>Discord account</b> in your <b>web browser</b>.
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<br/>
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<br/> <b>Note</b>: If that still didn't work, We suggest trying a <b>different browser</b> to invite Rythm to your server. <b>(Incognito Mode will not work.)</b>
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<br/> <b>Note</b>: If that still doesn't work, we suggest trying <b>Incognito Mode</b> in your web browser or a <b>different browser</b> to invite Rythm to your server.
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Rythm left the voice channel while not playing anything: |
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<br/> For performance reasons, Rythm leaves after a while of being alone or unused in a voice channel.
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<br/> This helps Rythm save resources while no one is listening to it and keeps the music quality consistent for all users at any given time!
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<br/>
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<br/> Don't worry though, as long as you are in a voice channel, just type <b>!summon</b> to make Rythm join your channel!
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<br/> Don't worry though, as long as you are in a voice channel, just type <b>!summon</b> to make Rythm rejoin your channel!
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Rythm forgets the playlist I queued after it leaves: |
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<br/> For performance reasons, Rythm will clear/reset the queue when it leaves the voice channel.
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<br/> To get around this we suggest creating a Youtube playlist of the songs you wish to re-queue.
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<br/> To get around this we suggest creating a YouTube playlist of the songs you wish to re-queue.
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Rythm messages come out blank: |
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<br/> Rythm uses something called rich embeds for the messages, which is an option that <b>might be disabled</b> on your client. Make sure it's <b>enabled</b>!
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<br/> Rythm uses something called rich embeds for its messages, which is an option that <b>might be disabled</b> on your client. Make sure it's <b>enabled</b>!
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<br/>
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<br/> To do so:
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<br/>
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<br/> Go to your <b>discord settings</b> > click on "<b>Text & Images</b>" > <b>Enable</b> "Show website preview info from links pasted into chat”.
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<br/> Go to your <b>Discord User Settings</b> > click on "<b>Text & Images</b>" > <b>Enable</b> "Show website preview info from links pasted into chat”.
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<br/>
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<br/> <img src="https://i.imgur.com/dvmYgs9.png" alt="Link Preview" style="width:500px;height:330px;" />
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Rythm does not respond to commands: |
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<br/> If Rythm isn’t responding to commands, try the following:
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<br/>
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<br/>
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<br/> <b>1.</b> <b>Ensure you’re using the correct prefix</b>. You can see the current prefix for Rythm by Mentioning the bot. <u>Example</u>: <b>@Rythm#3722</b> or <b><@235088799074484224> </b>
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<br/> <b>1.</b> <b>Ensure you’re using the correct prefix</b>. You can see the current prefix for Rythm by mentioning the bot.
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<br/> Example: <b>@Rythm#3722</b> OR <b><@!235088799074484224></b>
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<br/>
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<br/> <b>2.</b> <b>Ensure Rythm has permissions to send messages in the text channel.</b>
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<br/> You can give “<b>Administrator</b>” permissions to the bot to make this easier.
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<br/> <b>2.</b> <b>Ensure Rythm has permission to send messages in the text channel.</b>
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<br/> You can give the “<b>Administrator</b>” permission to Rythm to make this easier.
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<br/>
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<br/> <b>3.</b> Check the #outages section of the Rythm bot Discord server to see if there is an outage
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<br/> <b>3.</b> Check the <code>#outages</code> channel on the Rythm Bot Discord server to see if there are any known issues.
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<br/>
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<br/> <b>4.</b> If the above methods do not work,
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<br/> Please choose option 7 in our #help-desk channel on the Rythm bot Discord Server to receive assistance from a member of our Support Team.
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<br/> <a href="https://rythmbot.co/support">Click here for an invite to the Rythm bot Discord Server</a>
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<br/> <b>4.</b> If the above methods do not work, please choose option 7 in our <code>#help-desk</code> channel on the Rythm Bot Discord server to receive assistance from a member of our Support Team.
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<br/>
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<br/> <a href="https://rythmbot.co/support">Click here to join the official Rythm Bot Discord server</a>
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How can I reset Rythm's prefix: |
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<br/> If you have changed the default Rythm prefix to a custom one and now can’t make Rythm work or aren’t able to change the prefix back, do the following:
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<br/>
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<br/>
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<br/> <b>1.</b> <u>Mention the bot.</u>
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<br/> <b>1.</b> <u>Mention Rythm.</u>
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<br/>
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<br/> You can do this by typing: <b>@Rythm#3722 </b> or <b><@!235088799074484224> </b>
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<br/> When you mention the bot, do it in a channel the bot can read in.</b>
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<br/> When you mention Rythm, do it in a text channel Rythm can send messages in.</b>
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<br/> <b>2.</b> <u>Copy the Prefix response </u>.
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<br/> <b>2.</b> <u>Copy the Prefix response.</u>
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<br/>
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<br/> After mentioning Rythm, it should give you a message similar to this:
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<br/> After mentioning Rythm, it should give you a message similar to this, but showing the prefix your Rythm is set to:
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<br/>
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<br/> <img src="https://i.imgur.com/JLpuLHX.png" alt="Prefix Example" style="width:573px;height:150px;" />
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<br/>
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<br/> <b>;2Test-)29dsettings prefix ! </b>
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<br/>
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<br/>
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<br/> Note: You must have a role with “Administrator” or “Manage Server” permissions to be able to change Rythm’s prefix.
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Rythm is responding to commands but not joining voice channel: |
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<br/> Note: You must have a role with the “Administrator” or the “Manage Server” permission to be able to change Rythm’s prefix.
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Rythm is responding to commands but not joining the voice channel: |
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<br/> If you find that Rythm is responding to your commands but not joining a voice channel use the following method:
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<br/>
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<br/> <b>1.</b> Move to a different voice channel.
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<br/> <b>4.</b> <b>!summon</b> the bot back into the original voice channel.
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<br/>
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<br/> If the above method does not work:
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<br/> Try changing server region or kicking and re-adding Rythm from the discord server.
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<br/>
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<br/> This problem can exist due to multiple issues, mostly Discord API lagging.
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<br/> Try changing the server region of your server or kicking & reinviting Rythm to your Discord server.
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Sound issues:
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Rythm is lagging: |
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<br/> If you find that Rythm's sound has started to lag, perform the following checks in order:
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<br/> <b>1.</b> Kick Rythm out of the voice channel and resummon him using the commands <b>!dc</b> and then <b>!summon</b>.
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<br/> <b>2.</b> Go to <b>server settings</b> and change the server region a few times until you find a server where Rythm does not lag.
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<br/> <b>2.</b> Go to your server's <b>Server Settings</b> and change the server region a few times until you find a region where Rythm does not lag.
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<br/> <b>3.</b> Check the Rythm Bot Discord Guild by typing <b>!invite</b> and selecting the <b>Official Discord</b> option and checking the #outages channel to see if Rythm is currently having an issue with lagging.
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<br/> <b>3.</b> Check the Rythm Bot Discord server by typing <b>!invite</b> and selecting the <b>Official Discord</b> option and then checking the <code>#outages</code> channel to see if Rythm is currently having any known issues.
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<br/> <b>4.</b> Kick and reinvite Rythm to your Discord Guild.
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<br/> <b>4.</b> Kick and reinvite Rythm to your Discord server.
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Rythm doesn't play any sound: |
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<br/> If you find that Rythm does not play any sound, perform the following checks in order:
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<br/> <b>1.</b> Ensure that Rythm is not muted, if you right click on Rythm while it is in a music channel <b>ensure the options in red are not ticked</b>:
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<br/> <b>1.</b> Ensure that Rythm is not muted, if you right click on Rythm while it is in a voice channel <b>ensure the options in red are not ticked</b>:
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<br/> <img src="https://i.imgur.com/zBOKzpF.png" alt="Muted" />
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<br/> <b>2.</b> Ensure that Rythm's volume is not set to 0, if you right click on Rythm while it is in a music channel <b>ensure the slider in red is not set to 0</b>:
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<br/> <b>3.</b> <b>Disconnect</b> from the voice channel and <b>Reconnect</b>.
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<br/> <b>4.</b> Check the Rythm Bot Discord Guild by typing <b>!invite</b> and selecting the <b>Official Discord</b> option and checking the #outages channel to see if Rythm is currently having an issue with not playing music.
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<br/> <b>4.</b> Check the Rythm Bot Discord server by typing <b>!invite</b> and selecting the <b>Official Discord</b> option and then checking the <code>#outages</code> channel to see if Rythm is currently having any known issues.
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<br/> <b>5.</b> Check your output options in Discord settings.
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<br/> User settings --> Voice --> Output Device and Output Volume
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<br/> <b>5.</b> Check your output options in your Discord User Settings.
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<br/> User Settings > Voice & Video > Output Device and Output Volume
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<br/> <b>6.</b> Check your computer's system volume.
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<br/> <b>7.</b> Try reconnecting Rythm to your voice channel using the <b>!dc</b> and <b>!summon</b> commands.
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<br/> <b>8.</b> Try changing your Discord server's region a few times until you find a server where Rythm plays music.
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<br/> Server settings --> Overview --> Server Region
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<br/> <b>8.</b> Try changing the server region of your server a few times until you find a region where Rythm plays music.
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<br/> Server Settings > Overview > Server Region
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<br/> <b>9.</b> Ensure that the music is not paused. You can check this by using <b>!pause</b>. If the bot replies with <code>The player is already paused</code>, use <b>!resume</b> to start the music again.
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Rythm keeps muting itself: |
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<br/> If you are on mobile and find that Rythm keeps muting itself after each song
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<br/> This is a problem with Discord on mobile and the only found way to fix it is to uninstall and reinstall Discord.
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The screen to add Rythm to my server is gray and empty: |
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<br/> If you are on mobile and you find that you cannot add Rythm due to the fact that the link to add Rythm produces a gray screen please try first heading to <a href="https://discordapp.com/login">https://discordapp.com/login</a>, logging in and then using the invite link again.
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<br/> If that does not work, we recommend using a desktop device to invite Rythm.
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<br/> If you are on mobile and you find that you cannot add Rythm due to the fact that the link to add Rythm produces a gray screen, then please try first heading to <a href="https://discordapp.com/login">https://discordapp.com/login</a>, logging in and then using the invite link again.
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<br/> If that does not work, we recommend using a desktop device.
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<br/> In short: You may want to try refreshing the website to add Rythm or use a desktop device.
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Links:
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<br/> <a href="https://rythmbot.co/faq/">Click here to go to the FAQ</a>
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None of this helped me with my problem: |
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<br/> If you find that your question was not answered by the FAQ or troubleshooting page.
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<br/> If you find that your question was not answered by the FAQ or Troubleshooting page.
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<br/> <a href="https://rythmbot.co/support">Click here to join the official Rythm Bot Discord Server</a>.
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<br/> <a href="https://rythmbot.co/support">Click here to join the official Rythm Bot Discord server</a>

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