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Description
Antivirus Issues
Common Symptoms
- PoB executable flagged as a trojan or malware.
- Installation or update fails due to antivirus interference.
- Application crashes or disappears after installation.
False Positives
Antivirus software sometimes mistakenly identifies legitimate software as malicious. This can occur due to:
- Heuristic Analysis: Antivirus software uses heuristics to detect new, unknown threats. These heuristics can sometimes flag benign software that behaves similarly to malware.
- Software Packaging: The way software is packaged or compressed can resemble the techniques used by malware, leading to false positives.
- Frequent Updates: Software that updates frequently, like PoB, might trigger antivirus software to flag it as suspicious.
Recommended Steps
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Use Windows Defender:
- If you're using a third-party antivirus solution that is known for generating false-positives, for example AVG, Avast, McAfee, or Norton, consider switching to Windows Defender, the built-in antivirus solution on Windows. Windows Defender provides robust protection and is less likely to produce false positives compared to some third-party antivirus solutions.
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Add An Exception:
- Add the PoB executable file to the exclusion list of your antivirus software.
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Manual Installation:
- If automatic updates fail, download the latest version manually from the Releases page.
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Report False Positives:
- Report the false positive to your antivirus vendor to help improve their detection algorithms.
Advanced: Scanning the Executable with VirusTotal
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Visit VirusTotal:
- Go to the VirusTotal website.
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Upload the File:
- Click on the "Choose file" button and select the PoB executable file.
- Alternatively, you can drag and drop the file into the designated area on the VirusTotal website.
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Analyze the File:
- Click on the "Confirm upload" button to start the analysis.
- VirusTotal will scan the file using multiple antivirus engines and provide a detailed report.
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Review the Report:
- Check the report for detections. If the file is flagged by a small number of antivirus engines, they are probably false positives.
- Look for detections labeled with "ML" (Machine Learning). These detections often indicate heuristic or behavior-based analysis, which can be prone to false positives.
- If a large number of engines flag the file, proceed with caution and report the issue to us.
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