Failed to retrieve JWT

[kobaidze3]

I am getting this error when creating a checkout -- what causes this?

[kirillrocks]

Same here.

[ArshErgon]

I'm also getting this but only on test mode.

[satpalsr]

I was getting some here. Fix it by verifying that you are are passing correct client token & seller id.

[tinchx1]

This error pops up when you're trying to create a checkout using production data instead of the testing data from the sandbox. To fix it, just make sure you're using the right client token and seller ID from the Paddle sandbox environment—not the production ones.

You can grab the sandbox credentials by logging in here:

https://sandbox-login.paddle.com/login?s=Monolith&subject_type=user

[ernestmarcinko]

Hi,

Had the same issue with paddle.js v2. The solution is that after the Initialize method, the Paddle.Environment.set('sandbox'); also has to be called, otherwise it will assue it's live:

  Paddle.Initialize({ 
    token: 'test_XXXXXXXXXXX'
  });
  Paddle.Environment.set('sandbox');

Hope this helps!