supportbusiness_skill.json

{
  "name": "support_business",
  "intents": [
    {
      "intent": "General_Conversation-Work",
      "examples": [
        {
          "text": "how do you feel about your job"
        },
        {
          "text": "do you feel happy about your job?"
        },
        {
          "text": "Do you like your work?"
        },
        {
          "text": "do you hate your job?"
        },
        {
          "text": "how do you feel about your work"
        },
        {
          "text": "do you enjoy working"
        },
        {
          "text": "do you enjoy your work"
        },
        {
          "text": "do you like what you do"
        }
      ],
      "description": ""
    },
    {
      "intent": "Business_Information-Employment_Enquiry",
      "examples": [
        {
          "text": "how can i get a job with your company"
        },
        {
          "text": "are you hiring"
        },
        {
          "text": "will you let me work for you"
        },
        {
          "text": "can i send my resume"
        },
        {
          "text": "is your company hiring"
        },
        {
          "text": "will you hire me"
        },
        {
          "text": "how do i get a job with you"
        },
        {
          "text": "do you have career opportunities"
        },
        {
          "text": "do you have any job opportunities"
        },
        {
          "text": "there any jobs going"
        },
        {
          "text": "i need a job"
        },
        {
          "text": "do you have any roles available"
        },
        {
          "text": "can i send you my cv"
        }
      ]
    },
    {
      "intent": "General_Conversation-Feedback_Negative",
      "examples": [
        {
          "text": "you are horrible"
        },
        {
          "text": "You are talking rubbish"
        },
        {
          "text": "this is trash"
        },
        {
          "text": "you are bad"
        },
        {
          "text": "I do not like you"
        },
        {
          "text": "you are annoying"
        },
        {
          "text": "You are useless"
        },
        {
          "text": "You are rubbish"
        },
        {
          "text": "This thing is rubbish"
        },
        {
          "text": "This is useless"
        },
        {
          "text": "you did not answer the question"
        },
        {
          "text": "you are good for nothing"
        },
        {
          "text": "you let me down"
        },
        {
          "text": "i hate this"
        },
        {
          "text": "i hate you"
        },
        {
          "text": "you are repetitive"
        },
        {
          "text": "you are repeating yourself"
        },
        {
          "text": "you are not smart"
        },
        {
          "text": "you irritate me"
        }
      ],
      "description": ""
    },
    {
      "intent": "General_Conversation-Customer_Emotion_Joy",
      "examples": [
        {
          "text": "I am the happiest"
        },
        {
          "text": "I am full of joy"
        },
        {
          "text": "You made me feel happy"
        },
        {
          "text": "My mood has improved"
        },
        {
          "text": "I am feeling much happier"
        },
        {
          "text": "I feel ecstatic today"
        },
        {
          "text": "So happy right now"
        },
        {
          "text": "I am thrilled"
        },
        {
          "text": "I am feeling happy"
        },
        {
          "text": "I am happy"
        }
      ],
      "description": ""
    },
    {
      "intent": "General_Conversation-Farewells",
      "examples": [
        {
          "text": "good night"
        },
        {
          "text": "I'll be going now"
        },
        {
          "text": "so long"
        },
        {
          "text": "goodbye"
        },
        {
          "text": "bye"
        },
        {
          "text": "farewell"
        },
        {
          "text": "let's end this"
        },
        {
          "text": "I have got to go now"
        },
        {
          "text": "see ya later"
        }
      ]
    },
    {
      "intent": "General_Conversation-VA_State",
      "examples": [
        {
          "text": "have you been well"
        },
        {
          "text": "how are you this evening"
        },
        {
          "text": "how are you feeling"
        },
        {
          "text": "is everything alright"
        },
        {
          "text": "how is everything"
        },
        {
          "text": "how you going"
        },
        {
          "text": "everything is ok?"
        },
        {
          "text": "are you fine"
        },
        {
          "text": "How are you?"
        },
        {
          "text": "how are things with you"
        },
        {
          "text": "how you doing"
        },
        {
          "text": "how goes it"
        },
        {
          "text": "how is your day going"
        },
        {
          "text": "how was your day"
        },
        {
          "text": "are you doing alright"
        },
        {
          "text": "how is yourself"
        },
        {
          "text": "have you been good"
        }
      ],
      "description": "Asking the VA how they are"
    },
    {
      "intent": "General_Conversation-About_VAs",
      "examples": [
        {
          "text": "what is a virtual agent"
        },
        {
          "text": "what is a virtual assistant"
        },
        {
          "text": "what is an online assistant"
        },
        {
          "text": "are virtual assistants robots"
        },
        {
          "text": "are virtual agents real people"
        },
        {
          "text": "what does the virtual agent mean"
        },
        {
          "text": "what can a virtual assistant do"
        }
      ]
    },
    {
      "intent": "Business_Information-Products",
      "examples": [
        {
          "text": "are there any clearance items"
        },
        {
          "text": "what is on sale this week"
        },
        {
          "text": "what can I purchase from your store"
        },
        {
          "text": "what can I buy"
        },
        {
          "text": "product range available"
        },
        {
          "text": "items you sell"
        },
        {
          "text": "do you have a sale on"
        },
        {
          "text": "do you have any sale items"
        },
        {
          "text": "do you sell"
        },
        {
          "text": "are your products available at all stores"
        },
        {
          "text": "what are your products"
        },
        {
          "text": "range of products"
        },
        {
          "text": "what do you sell"
        },
        {
          "text": "what is on sale today"
        },
        {
          "text": "items on sale"
        }
      ],
      "description": ""
    },
    {
      "intent": "Business_Information-Find_Nearest_Location",
      "examples": [
        {
          "text": "can i go to a shop close by"
        },
        {
          "text": "is there a location nearby"
        },
        {
          "text": "where is the nearest store"
        },
        {
          "text": "closest shop"
        },
        {
          "text": "are you located nearby"
        },
        {
          "text": "where is the closest shop"
        },
        {
          "text": "do you have nearby locations"
        },
        {
          "text": "nearest location"
        },
        {
          "text": "do i need to travel far to your shops"
        },
        {
          "text": "do you have a store nearby"
        }
      ],
      "description": ""
    },
    {
      "intent": "Business_Information-Contact_Us",
      "examples": [
        {
          "text": "what is email address for a customer service enquiry"
        },
        {
          "text": "what are your contact details"
        },
        {
          "text": "How do I email customer  service"
        },
        {
          "text": "customer service email address"
        },
        {
          "text": "can I talk to someone?"
        },
        {
          "text": "I need a SMS number customer service"
        },
        {
          "text": "How can I contact you"
        },
        {
          "text": "can I email you?"
        }
      ]
    },
    {
      "intent": "Business_Information-Location",
      "examples": [
        {
          "text": "do you have a physical location"
        },
        {
          "text": "how far away are you"
        },
        {
          "text": "do you have stores in sydney"
        },
        {
          "text": "do you have a shop in new york"
        },
        {
          "text": "how far is your location"
        },
        {
          "text": "where are you located"
        },
        {
          "text": "where are your office locations"
        },
        {
          "text": "where is your boston office"
        },
        {
          "text": "are you located in los angeles"
        },
        {
          "text": "are you located in my city"
        },
        {
          "text": "how far is your shop"
        }
      ],
      "description": ""
    },
    {
      "intent": "Business_Information-About_Company",
      "examples": [
        {
          "text": "when did the company start"
        },
        {
          "text": "Tell me about your company"
        },
        {
          "text": "when was the company founded"
        },
        {
          "text": "what is your history"
        },
        {
          "text": "what year did the company form"
        },
        {
          "text": "where did the company start"
        },
        {
          "text": "what does the copany do"
        },
        {
          "text": "what do you sell"
        },
        {
          "text": "what is this company about"
        }
      ],
      "description": ""
    },
    {
      "intent": "Business_Information-Phone_Number",
      "examples": [
        {
          "text": "what is the customer service number"
        },
        {
          "text": "how can i call your new york store"
        },
        {
          "text": "what is your customer support line"
        },
        {
          "text": "what is your support phone number"
        },
        {
          "text": "what is your phone number"
        },
        {
          "text": "what number can I call for los angeles"
        },
        {
          "text": "do you have a 1 800 number ?"
        },
        {
          "text": "what is the phone line I can call"
        },
        {
          "text": "do you have a number I can call"
        },
        {
          "text": "do you have a direct line to your boston office"
        },
        {
          "text": "do you have a 1-800 number"
        },
        {
          "text": "do you have a toll free number"
        },
        {
          "text": "what is the service number"
        },
        {
          "text": "I want to call you"
        },
        {
          "text": "what is the enquiries line"
        },
        {
          "text": "can i call direct to your stores"
        },
        {
          "text": "can i call directly to your sydney store"
        },
        {
          "text": "do you have a phone number"
        },
        {
          "text": "what is your number"
        },
        {
          "text": "what is the toll free number"
        },
        {
          "text": "What is the phone number for customer service?"
        },
        {
          "text": "what is the number for your new york location"
        },
        {
          "text": "what is the phone number for your store"
        },
        {
          "text": "do you have a 1-888 number"
        }
      ]
    },
    {
      "intent": "General_Conversation-Customer_Emotion_Anger",
      "examples": [
        {
          "text": "I am feeling very angry"
        },
        {
          "text": "I am enraged"
        },
        {
          "text": "I am so annoyed"
        },
        {
          "text": "I am getting annoyed"
        },
        {
          "text": "I am so angry"
        },
        {
          "text": "i am fed up"
        },
        {
          "text": "I am angry"
        },
        {
          "text": "I feel fed up"
        },
        {
          "text": "I am so mad right now"
        },
        {
          "text": "Right now I'm enraged"
        }
      ],
      "description": ""
    },
    {
      "intent": "General_Conversation-About_The_VA",
      "examples": [
        {
          "text": "you did not tell me your name"
        },
        {
          "text": "I do not know who this is"
        },
        {
          "text": "do you know who you are"
        },
        {
          "text": "what is your designation"
        },
        {
          "text": "who are you"
        },
        {
          "text": "what's your name"
        },
        {
          "text": "what is your name"
        },
        {
          "text": "who am I talking to"
        },
        {
          "text": "what are you called"
        },
        {
          "text": "you did not introduce yourself"
        },
        {
          "text": "your name please"
        },
        {
          "text": "who is talking"
        },
        {
          "text": "who are you again"
        }
      ],
      "description": ""
    },
    {
      "intent": "General_Conversation-Greetings",
      "examples": [
        {
          "text": "good afternoon"
        },
        {
          "text": "greetings"
        },
        {
          "text": "good evening"
        },
        {
          "text": "and helllo to you"
        },
        {
          "text": "hello"
        },
        {
          "text": "hi there"
        },
        {
          "text": "what's up"
        },
        {
          "text": "what is up"
        },
        {
          "text": "wassup"
        },
        {
          "text": "good morning"
        }
      ],
      "description": ""
    },
    {
      "intent": "Business_Information-Business_Hours",
      "examples": [
        {
          "text": "are you open"
        },
        {
          "text": "hours of operation"
        },
        {
          "text": "what are your business hours"
        },
        {
          "text": "are you open on weekends"
        },
        {
          "text": "are you open 24 hours"
        },
        {
          "text": "hours open"
        },
        {
          "text": "are you closed?"
        },
        {
          "text": "whan do your offices close"
        },
        {
          "text": "when does your branch open"
        },
        {
          "text": "what time do you open"
        },
        {
          "text": "working hours"
        },
        {
          "text": "what time do you close"
        }
      ]
    },
    {
      "intent": "Business_Information-Website_Pages",
      "examples": [
        {
          "text": "I can't find the URL"
        },
        {
          "text": "your link is missing"
        },
        {
          "text": "I can't find the link"
        },
        {
          "text": "what is the URL for the page"
        },
        {
          "text": "where is the page"
        },
        {
          "text": "how do i get to the page"
        },
        {
          "text": "I can't find the page"
        },
        {
          "text": "I don't see a link anywhere"
        },
        {
          "text": "where is the accounts page"
        },
        {
          "text": "where is your products page"
        },
        {
          "text": "where is your Partners page"
        },
        {
          "text": "where is the link"
        },
        {
          "text": "is your web page missing"
        },
        {
          "text": "how do I find the web page"
        },
        {
          "text": "how do I find the URL"
        },
        {
          "text": "what's the page URL"
        },
        {
          "text": "I can't click on a link"
        },
        {
          "text": "the link isn't there"
        },
        {
          "text": "you should provide a link to the page"
        },
        {
          "text": "your page is missing"
        },
        {
          "text": "how do i find the link"
        }
      ],
      "description": ""
    },
    {
      "intent": "General_Conversation-Thanks",
      "examples": [
        {
          "text": "Thanks"
        },
        {
          "text": "coolio"
        },
        {
          "text": "thank you"
        },
        {
          "text": "coolies"
        },
        {
          "text": "ta"
        },
        {
          "text": "cool"
        }
      ],
      "description": ""
    },
    {
      "intent": "Business_Information-Services",
      "examples": [
        {
          "text": "service available to me"
        },
        {
          "text": "can I get that from your sydney office"
        },
        {
          "text": "is that available at your los angeles location"
        },
        {
          "text": "what services do you provide"
        },
        {
          "text": "do you provide a specific service at your new york store"
        }
      ]
    },
    {
      "intent": "General_Conversation-Movies",
      "examples": [
        {
          "text": "What do you like about movies"
        },
        {
          "text": "let's go to the movies!"
        },
        {
          "text": "Let us talk about movies"
        },
        {
          "text": "Do you like watching films"
        },
        {
          "text": "have you seen any good movies"
        },
        {
          "text": "What was the last movie you saw?"
        },
        {
          "text": "Do you like movies"
        },
        {
          "text": "What are your thoughts on movies?"
        },
        {
          "text": "Do you enjoy watching films"
        },
        {
          "text": "What are your thoughts on watching films"
        },
        {
          "text": "What are your thoughts on movies generally?"
        },
        {
          "text": "What do you think about movies?"
        },
        {
          "text": "You said you liked movies"
        }
      ],
      "description": ""
    },
    {
      "intent": "General_Conversation-Feedback_Positive",
      "examples": [
        {
          "text": "you are fabulous"
        },
        {
          "text": "You are one of the coolest"
        },
        {
          "text": "i like you"
        },
        {
          "text": "you are awesome"
        },
        {
          "text": "you are mesmerizing"
        },
        {
          "text": "you are doing quite well"
        },
        {
          "text": "you are doing really well"
        },
        {
          "text": "you sound good"
        },
        {
          "text": "how cool is this"
        },
        {
          "text": "You really are good"
        },
        {
          "text": "You are good"
        },
        {
          "text": "you are really smart"
        },
        {
          "text": "that was a great answer"
        },
        {
          "text": "you are intelligent"
        },
        {
          "text": "you rock"
        },
        {
          "text": "this is great"
        },
        {
          "text": "this is fantastic"
        },
        {
          "text": "this is cool"
        },
        {
          "text": "i like this"
        }
      ],
      "description": ""
    },
    {
      "intent": "General_Conversation-Time",
      "examples": [
        {
          "text": "is it morning"
        },
        {
          "text": "do you have the time"
        },
        {
          "text": "is it time for lunch"
        },
        {
          "text": "is it dinner time now"
        },
        {
          "text": "do you know the time"
        },
        {
          "text": "What time is it?"
        },
        {
          "text": "what is the time"
        },
        {
          "text": "it is breakfast time yet"
        },
        {
          "text": "is it evening yet"
        }
      ],
      "description": ""
    }
  ],
  "entities": [
    {
      "entity": "ResponseTypes",
      "values": [
        {
          "type": "synonyms",
          "value": "negative",
          "synonyms": [
            "no",
            "nope",
            "noppers",
            "not at all",
            "definitely not",
            "not even close",
            "no way",
            "n",
            "don't do it",
            "don't do that",
            "nopers",
            "don't even think about it",
            "na",
            "nah",
            "sure isn't",
            "you're joking",
            "is that a joke",
            "incorrect"
          ]
        },
        {
          "type": "synonyms",
          "value": "Other",
          "synonyms": [
            "other",
            "different",
            "none of the above",
            "not any of",
            "neither of",
            "not there",
            "none"
          ]
        },
        {
          "type": "synonyms",
          "value": "positive",
          "synonyms": [
            "yes",
            "yep",
            "yeppers",
            "totally",
            "definitely",
            "absolutely",
            "yeah",
            "y",
            "sure",
            "go ahead",
            "go on",
            "go right ahead",
            "ya",
            "yah",
            "ok",
            "okay",
            "yup",
            "yer",
            "you bet",
            "you betcha",
            "sounds about right",
            "sounds right",
            "sure is",
            "100%",
            "mhm",
            "correct"
          ]
        },
        {
          "type": "synonyms",
          "value": "uncertain",
          "synonyms": [
            "uncertain",
            "not sure",
            "don't know",
            "no idea",
            "unknown",
            "maybe",
            "could be",
            "on the fence",
            "unsure",
            "i guess so",
            "i guess it is",
            "i think so",
            "i think it is"
          ]
        }
      ],
      "fuzzy_match": true
    },
    {
      "entity": "sys-person",
      "values": []
    },
    {
      "entity": "contact_type",
      "values": [
        {
          "type": "synonyms",
          "value": "email",
          "synonyms": [
            "contact email",
            "electronic mail",
            "email address"
          ]
        },
        {
          "type": "synonyms",
          "value": "social_media",
          "synonyms": [
            "facebook",
            "linkedin",
            "linked in",
            "social page",
            "twitter",
            "instagram",
            "you tube",
            "youtube",
            "google plus",
            "google +"
          ]
        },
        {
          "type": "synonyms",
          "value": "SMS",
          "synonyms": [
            "phone message",
            "text message"
          ]
        },
        {
          "type": "synonyms",
          "value": "address",
          "synonyms": [
            "address",
            "branch",
            "branches",
            "location",
            "locations",
            "office",
            "offices",
            "physical location",
            "physical locations",
            "shopfront",
            "shop front",
            "shopfronts",
            "shop fronts",
            "located",
            "situated",
            "in person",
            "face to face",
            "drop in",
            "stop by"
          ]
        },
        {
          "type": "synonyms",
          "value": "call",
          "synonyms": [
            "0800",
            "1 800",
            "number",
            "phone",
            "phone number",
            "phone numbers",
            "ring",
            "toll free",
            "toll free number",
            "contact number",
            "service number",
            "talk to"
          ]
        }
      ]
    },
    {
      "entity": "sys-number",
      "values": []
    },
    {
      "entity": "sys-time",
      "values": []
    },
    {
      "entity": "sys-currency",
      "values": []
    },
    {
      "entity": "sys-location",
      "values": []
    },
    {
      "entity": "sys-date",
      "values": []
    },
    {
      "entity": "sys-percentage",
      "values": []
    }
  ],
  "language": "en",
  "metadata": {
    "api_version": {
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    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "We have branches across the country, but our primary offices are in California, Texas, New York and Florida. In which state would you like our location details?"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_11_1487648591435",
      "metadata": {
        "_customization": {
          "mcr": false
        }
      },
      "conditions": "$contact_requested == \"office\" && $office_location == \"\"",
      "dialog_node": "node_12_1487648872494",
      "digress_out": "allow_all"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "You can read about our company's history and our commitment to customer service on our About Us page."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_13_1517313761365",
      "metadata": {},
      "conditions": "#Business_Information-About_Company",
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    },
    {
      "type": "standard",
      "output": {},
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      "metadata": {},
      "next_step": {
        "behavior": "skip_user_input"
      },
      "conditions": "#Business_Information-Contact_Us",
      "dialog_node": "node_5_1487301903962",
      "digress_out": "allow_all_never_return",
      "previous_sibling": "node_2_1510537331912"
    },
    {
      "type": "standard",
      "output": {},
      "parent": "node_13_1517313761365",
      "context": {
        "contact_requested": "phone_call"
      },
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_16_1487650405878"
      },
      "conditions": "#Business_Information-Phone_Number",
      "dialog_node": "node_2_1510537331912",
      "digress_out": "allow_all_never_return",
      "previous_sibling": "node_10_1510538100098"
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    {
      "type": "standard",
      "output": {},
      "parent": "node_13_1517313761365",
      "metadata": {},
      "next_step": {
        "behavior": "skip_user_input"
      },
      "conditions": "#Business_Information-Business_Hours",
      "dialog_node": "node_4_1487301902930",
      "digress_out": "allow_all_never_return",
      "previous_sibling": "node_5_1487301903962"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "You can find out about our exciting employment opportunities on our Employment page."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_13_1517313761365",
      "metadata": {},
      "conditions": "#Business_Information-Employment_Enquiry",
      "dialog_node": "node_35_1519080366385",
      "previous_sibling": "node_34_1519080264103"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "For demonstration purposes we don't provide links to other pages. The answers provided are an example of conversational interactions."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_13_1517313761365",
      "metadata": {},
      "conditions": "#Business_Information-Website_Pages",
      "dialog_node": "node_8_1519705841063",
      "previous_sibling": "node_35_1519080366385"
    },
    {
      "type": "standard",
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      "context": {
        "contact_requested": "office"
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      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
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        "dialog_node": "node_11_1487648591435"
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      "conditions": "#Business_Information-Find_Nearest_Location || #Business_Information-Location",
      "dialog_node": "node_10_1510538100098",
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    {
      "type": "standard",
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        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_1_1507605880866"
      },
      "conditions": "true",
      "dialog_node": "node_1_1510537164238"
    },
    {
      "type": "standard",
      "title": "Provide Phone Details",
      "output": {},
      "parent": "node_3_1510537559001",
      "metadata": {
        "_customization": {
          "mcr": true
        }
      },
      "conditions": "$contact_requested == \"phone_call\"",
      "dialog_node": "node_4_1510537706756",
      "previous_sibling": "node_2_1507606231217"
    },
    {
      "type": "standard",
      "title": "Provide Address Details",
      "output": {},
      "parent": "node_3_1510537559001",
      "metadata": {
        "_customization": {
          "mcr": true
        }
      },
      "conditions": "$contact_requested == \"office\"",
      "dialog_node": "node_2_1507606231217"
    },
    {
      "type": "standard",
      "title": "Live Agent Transfer - No Digressions Return",
      "output": {
        "text": {
          "values": [
            "Okay, I'll transfer you now."
          ],
          "selection_policy": "sequential"
        },
        "ui_action": {
          "connect_agent": {}
        }
      },
      "context": {},
      "metadata": {},
      "conditions": "$liveagent_transfer == \"yes\"",
      "digress_in": "not_available",
      "dialog_node": "node_2_1518731420715",
      "digress_out": "allow_all",
      "previous_sibling": "node_2_1487301792316"
    },
    {
      "type": "standard",
      "output": {},
      "context": {
        "off_topic_counter": "<? context['off_topic_counter'] + 1 ?>"
      },
      "metadata": {},
      "next_step": {
        "behavior": "skip_user_input"
      },
      "conditions": "anything_else",
      "digress_in": "returns",
      "dialog_node": "node_2_1487301792316",
      "digress_out": "allow_all",
      "previous_sibling": "node_13_1518148366245"
    },
    {
      "type": "folder",
      "title": "Products Sales",
      "metadata": {},
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    {
      "type": "folder",
      "title": "Business Information",
      "metadata": {},
      "digress_in": "returns",
      "dialog_node": "node_13_1517313761365",
      "previous_sibling": "Start and Initialize Context"
    },
    {
      "type": "folder",
      "title": "General Conversation",
      "metadata": {},
      "digress_in": "returns",
      "dialog_node": "node_34_1517953592593",
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    },
    {
      "type": "standard",
      "title": "Start and Initialize Context",
      "output": {
        "generic": [
          {
            "values": [
              {
                "text": "Hello, I am the Virtual Agent. I can help you with questions about the organisation."
              }
            ],
            "response_type": "text",
            "selection_policy": "sequential"
          },
          {
            "title": "Some of the things I can assist you with are:",
            "options": [
              {
                "label": "How to contact our organisation",
                "value": {
                  "input": {
                    "text": "How to contact our organisation"
                  }
                }
              },
              {
                "label": "The organisation's business hours",
                "value": {
                  "input": {
                    "text": "The organisation's business hours"
                  }
                }
              },
              {
                "label": "Products and servies we have to offer",
                "value": {
                  "input": {
                    "text": "Products and servies we have to offer"
                  }
                }
              }
            ],
            "response_type": "option"
          }
        ]
      },
      "context": {
        "office_location": ""
      },
      "metadata": {
        "_customization": {
          "mcr": false
        }
      },
      "conditions": "conversation_start",
      "digress_in": "does_not_return",
      "dialog_node": "Start and Initialize Context",
      "digress_out": "allow_all"
    }
  ],
  "workspace_id": "3a3fb1eb-7485-4958-920a-9b0978ba0ed2",
  "counterexamples": [],
  "learning_opt_out": false,
  "status": "Available"
}