support_cust_accounts.json

{
  "name": "A_SupportAgent_dev",
  "intents": [
    {
      "intent": "Account_Access-Profile_Password",
      "examples": [
        {
          "text": "can I change my password"
        },
        {
          "text": "where can I find my password"
        },
        {
          "text": "can I get a new password"
        },
        {
          "text": "how can I get a new password"
        },
        {
          "text": "reset my password"
        },
        {
          "text": "password reset"
        },
        {
          "text": "I lost my password"
        },
        {
          "text": "what is my password?"
        },
        {
          "text": "what is my account password"
        }
      ]
    },
    {
      "intent": "Account_Access-Report_Fraudulent_Use",
      "examples": [
        {
          "text": "I didn't make an order why are you charging me?"
        },
        {
          "text": "I think my account was hacked"
        },
        {
          "text": "unknown charges to my account"
        },
        {
          "text": "There is fraudulent activity on my account"
        },
        {
          "text": "extra charges on my account from this company"
        },
        {
          "text": "someone is making fraudulent charges on my account"
        },
        {
          "text": "unknown payments on my account"
        },
        {
          "text": "Why was my account charged for an order I didn't make"
        },
        {
          "text": "Payments on my account I don't recognize"
        },
        {
          "text": "Why was I charged $45, I didn't order"
        },
        {
          "text": "Charges I don't know about on my account"
        },
        {
          "text": "extra charges on my account"
        }
      ]
    },
    {
      "intent": "Business_Information-Services",
      "examples": [
        {
          "text": "can I get that from your sydney office"
        },
        {
          "text": "do you provide a specific service at your new york store"
        },
        {
          "text": "what services do you provide"
        },
        {
          "text": "is that available at your los angeles location"
        },
        {
          "text": "service available to me"
        }
      ]
    },
    {
      "intent": "General_Conversation-Feedback_Negative",
      "examples": [
        {
          "text": "This is useless"
        },
        {
          "text": "This thing is rubbish"
        },
        {
          "text": "You are rubbish"
        },
        {
          "text": "You are useless"
        },
        {
          "text": "you are annoying"
        },
        {
          "text": "I do not like you"
        },
        {
          "text": "you are bad"
        },
        {
          "text": "this is trash"
        },
        {
          "text": "You are talking rubbish"
        },
        {
          "text": "you are horrible"
        },
        {
          "text": "i hate this"
        },
        {
          "text": "you let me down"
        },
        {
          "text": "you are good for nothing"
        },
        {
          "text": "i hate you"
        },
        {
          "text": "you are repetitive"
        },
        {
          "text": "you are repeating yourself"
        },
        {
          "text": "you are not smart"
        },
        {
          "text": "you irritate me"
        },
        {
          "text": "you did not answer the question"
        }
      ],
      "description": ""
    },
    {
      "intent": "Customer_Profile-Account_Shipping_Address",
      "examples": [
        {
          "text": "What is the shipping address on this account?"
        },
        {
          "text": "How can I find the shipping account address?"
        },
        {
          "text": "Can you tell me the shipping address for my account?"
        },
        {
          "text": "What shipping address do you have for this account?"
        },
        {
          "text": "account shipping address"
        },
        {
          "text": "Can I find out the shipping address?"
        },
        {
          "text": "Do you have the right shipping address for my account?"
        }
      ]
    },
    {
      "intent": "General_Conversation-Thanks",
      "examples": [
        {
          "text": "coolio"
        },
        {
          "text": "cool"
        },
        {
          "text": "ta"
        },
        {
          "text": "Thanks"
        },
        {
          "text": "coolies"
        },
        {
          "text": "thank you"
        }
      ],
      "description": ""
    },
    {
      "intent": "Business_Information-Location",
      "examples": [
        {
          "text": "how far away are you"
        },
        {
          "text": "are you located in my city"
        },
        {
          "text": "how far is your shop"
        },
        {
          "text": "are you located in los angeles"
        },
        {
          "text": "where is your boston office"
        },
        {
          "text": "where are your office locations"
        },
        {
          "text": "where are you located"
        },
        {
          "text": "how far is your location"
        },
        {
          "text": "do you have a shop in new york"
        },
        {
          "text": "do you have stores in sydney"
        },
        {
          "text": "do you have a physical location"
        }
      ],
      "description": ""
    },
    {
      "intent": "Account_Access-Profile_Username",
      "examples": [
        {
          "text": "I want to modify my login"
        },
        {
          "text": "can i change my user name"
        },
        {
          "text": "what is my account login name"
        },
        {
          "text": "what is my account username?"
        },
        {
          "text": "I don't remember my login name"
        },
        {
          "text": "I can't login"
        },
        {
          "text": "can't remember my login"
        },
        {
          "text": "forgot my username"
        },
        {
          "text": "where can I find my username"
        },
        {
          "text": "I don't remember my username"
        }
      ]
    },
    {
      "intent": "General_Conversation-About_VAs",
      "examples": [
        {
          "text": "are virtual assistants robots"
        },
        {
          "text": "what is an online assistant"
        },
        {
          "text": "what is a virtual assistant"
        },
        {
          "text": "what is a virtual agent"
        },
        {
          "text": "what can a virtual assistant do"
        },
        {
          "text": "what does the virtual agent mean"
        },
        {
          "text": "are virtual agents real people"
        }
      ]
    },
    {
      "intent": "General_Conversation-About_The_VA",
      "examples": [
        {
          "text": "you did not tell me your name"
        },
        {
          "text": "who are you again"
        },
        {
          "text": "who is talking"
        },
        {
          "text": "your name please"
        },
        {
          "text": "you did not introduce yourself"
        },
        {
          "text": "what are you called"
        },
        {
          "text": "who am I talking to"
        },
        {
          "text": "what is your name"
        },
        {
          "text": "what's your name"
        },
        {
          "text": "who are you"
        },
        {
          "text": "what is your designation"
        },
        {
          "text": "do you know who you are"
        },
        {
          "text": "I do not know who this is"
        }
      ],
      "description": ""
    },
    {
      "intent": "Business_Information-Business_Hours",
      "examples": [
        {
          "text": "whan do your offices close"
        },
        {
          "text": "are you closed?"
        },
        {
          "text": "hours open"
        },
        {
          "text": "what time do you close"
        },
        {
          "text": "working hours"
        },
        {
          "text": "what time do you open"
        },
        {
          "text": "when does your branch open"
        },
        {
          "text": "are you open"
        },
        {
          "text": "hours of operation"
        },
        {
          "text": "what are your business hours"
        },
        {
          "text": "are you open on weekends"
        },
        {
          "text": "are you open 24 hours"
        }
      ]
    },
    {
      "intent": "Business_Information-Website_Pages",
      "examples": [
        {
          "text": "how do i find the link"
        },
        {
          "text": "where is the page"
        },
        {
          "text": "what is the URL for the page"
        },
        {
          "text": "I can't find the link"
        },
        {
          "text": "your link is missing"
        },
        {
          "text": "I can't find the URL"
        },
        {
          "text": "what's the page URL"
        },
        {
          "text": "how do I find the URL"
        },
        {
          "text": "how do I find the web page"
        },
        {
          "text": "I can't click on a link"
        },
        {
          "text": "the link isn't there"
        },
        {
          "text": "you should provide a link to the page"
        },
        {
          "text": "your page is missing"
        },
        {
          "text": "is your web page missing"
        },
        {
          "text": "where is the link"
        },
        {
          "text": "where is your Partners page"
        },
        {
          "text": "where is your products page"
        },
        {
          "text": "where is the accounts page"
        },
        {
          "text": "I don't see a link anywhere"
        },
        {
          "text": "I can't find the page"
        },
        {
          "text": "how do i get to the page"
        }
      ],
      "description": ""
    },
    {
      "intent": "General_Conversation-Time",
      "examples": [
        {
          "text": "it is breakfast time yet"
        },
        {
          "text": "what is the time"
        },
        {
          "text": "What time is it?"
        },
        {
          "text": "do you know the time"
        },
        {
          "text": "is it evening yet"
        },
        {
          "text": "is it dinner time now"
        },
        {
          "text": "is it time for lunch"
        },
        {
          "text": "do you have the time"
        },
        {
          "text": "is it morning"
        }
      ],
      "description": ""
    },
    {
      "intent": "Account_Access-Authorized_User",
      "examples": [
        {
          "text": "I want my wife to use the account"
        },
        {
          "text": "Add additional users"
        },
        {
          "text": "I want my husband to get account access"
        },
        {
          "text": "Can I have other people access my account?"
        },
        {
          "text": "multiple access to the account"
        },
        {
          "text": "I want to add my partner to access the account"
        },
        {
          "text": "Can only one person access an account"
        },
        {
          "text": "multiple account users"
        },
        {
          "text": "Can more than one person use the account?"
        }
      ]
    },
    {
      "intent": "Account_Access-Open_Account",
      "examples": [
        {
          "text": "I want to get an account with you"
        },
        {
          "text": "Account application"
        },
        {
          "text": "sign up account"
        },
        {
          "text": "What do you need to join?"
        },
        {
          "text": "How do I join you?"
        },
        {
          "text": "Can I open an account"
        },
        {
          "text": "Where can I sign up?"
        },
        {
          "text": "Can I create an account with you?"
        },
        {
          "text": "I want to sign up"
        },
        {
          "text": "create an account"
        },
        {
          "text": "What do I do to open an account?"
        },
        {
          "text": "How can I apply for an account?"
        },
        {
          "text": "Can I sign up for an account?"
        },
        {
          "text": "Sign up process"
        },
        {
          "text": "What do you need to sign up?"
        },
        {
          "text": "Is there a minimum spend to get an account?"
        },
        {
          "text": "Do I need to spend more than $100 to open an account?"
        },
        {
          "text": "What do I do to join?"
        }
      ]
    },
    {
      "intent": "Business_Information-Contact_Us",
      "examples": [
        {
          "text": "I need a SMS number customer service"
        },
        {
          "text": "can I email you?"
        },
        {
          "text": "How can I contact you"
        },
        {
          "text": "what is email address for a customer service enquiry"
        },
        {
          "text": "what are your contact details"
        },
        {
          "text": "How do I email customer  service"
        },
        {
          "text": "customer service email address"
        },
        {
          "text": "can I talk to someone?"
        }
      ]
    },
    {
      "intent": "General_Conversation-Customer_Emotion_Anger",
      "examples": [
        {
          "text": "I feel fed up"
        },
        {
          "text": "I am so mad right now"
        },
        {
          "text": "Right now I'm enraged"
        },
        {
          "text": "I am feeling very angry"
        },
        {
          "text": "I am enraged"
        },
        {
          "text": "I am so annoyed"
        },
        {
          "text": "I am getting annoyed"
        },
        {
          "text": "I am so angry"
        },
        {
          "text": "i am fed up"
        },
        {
          "text": "I am angry"
        }
      ],
      "description": ""
    },
    {
      "intent": "Business_Information-Find_Nearest_Location",
      "examples": [
        {
          "text": "do you have a store nearby"
        },
        {
          "text": "can i go to a shop close by"
        },
        {
          "text": "is there a location nearby"
        },
        {
          "text": "where is the nearest store"
        },
        {
          "text": "closest shop"
        },
        {
          "text": "are you located nearby"
        },
        {
          "text": "where is the closest shop"
        },
        {
          "text": "do you have nearby locations"
        },
        {
          "text": "nearest location"
        },
        {
          "text": "do i need to travel far to your shops"
        }
      ],
      "description": ""
    },
    {
      "intent": "Business_Information-Employment_Enquiry",
      "examples": [
        {
          "text": "there any jobs going"
        },
        {
          "text": "how can i get a job with your company"
        },
        {
          "text": "are you hiring"
        },
        {
          "text": "will you let me work for you"
        },
        {
          "text": "do you have any roles available"
        },
        {
          "text": "can i send you my cv"
        },
        {
          "text": "can i send my resume"
        },
        {
          "text": "is your company hiring"
        },
        {
          "text": "will you hire me"
        },
        {
          "text": "how do i get a job with you"
        },
        {
          "text": "do you have career opportunities"
        },
        {
          "text": "do you have any job opportunities"
        },
        {
          "text": "i need a job"
        }
      ]
    },
    {
      "intent": "General_Conversation-Customer_Emotion_Joy",
      "examples": [
        {
          "text": "I am the happiest"
        },
        {
          "text": "I am happy"
        },
        {
          "text": "I am feeling happy"
        },
        {
          "text": "I am thrilled"
        },
        {
          "text": "So happy right now"
        },
        {
          "text": "I feel ecstatic today"
        },
        {
          "text": "I am feeling much happier"
        },
        {
          "text": "My mood has improved"
        },
        {
          "text": "You made me feel happy"
        },
        {
          "text": "I am full of joy"
        }
      ],
      "description": ""
    },
    {
      "intent": "Account_Access-Close_Cancel_Account",
      "examples": [
        {
          "text": "Please delete my account"
        },
        {
          "text": "Can you turn off this account?"
        },
        {
          "text": "I don't want this account anymore"
        },
        {
          "text": "cancel account"
        },
        {
          "text": "I want to close my account"
        },
        {
          "text": "I want to close this account"
        },
        {
          "text": "Close the account and remove my details"
        },
        {
          "text": "Shut down my account"
        },
        {
          "text": "how can I cancel the account"
        }
      ]
    },
    {
      "intent": "Business_Information-Products",
      "examples": [
        {
          "text": "items on sale"
        },
        {
          "text": "what do you sell"
        },
        {
          "text": "what is on sale today"
        },
        {
          "text": "range of products"
        },
        {
          "text": "what are your products"
        },
        {
          "text": "are your products available at all stores"
        },
        {
          "text": "do you sell"
        },
        {
          "text": "do you have any sale items"
        },
        {
          "text": "do you have a sale on"
        },
        {
          "text": "items you sell"
        },
        {
          "text": "product range available"
        },
        {
          "text": "what can I buy"
        },
        {
          "text": "what can I purchase from your store"
        },
        {
          "text": "what is on sale this week"
        },
        {
          "text": "are there any clearance items"
        }
      ],
      "description": ""
    },
    {
      "intent": "General_Conversation-Feedback_Positive",
      "examples": [
        {
          "text": "you are fabulous"
        },
        {
          "text": "You really are good"
        },
        {
          "text": "how cool is this"
        },
        {
          "text": "you sound good"
        },
        {
          "text": "you are doing really well"
        },
        {
          "text": "you are doing quite well"
        },
        {
          "text": "you are mesmerizing"
        },
        {
          "text": "you are awesome"
        },
        {
          "text": "i like you"
        },
        {
          "text": "You are one of the coolest"
        },
        {
          "text": "i like this"
        },
        {
          "text": "this is cool"
        },
        {
          "text": "this is fantastic"
        },
        {
          "text": "this is great"
        },
        {
          "text": "you rock"
        },
        {
          "text": "you are intelligent"
        },
        {
          "text": "that was a great answer"
        },
        {
          "text": "you are really smart"
        },
        {
          "text": "You are good"
        }
      ],
      "description": ""
    },
    {
      "intent": "Account_Access-Profile_Security_Questions",
      "examples": [
        {
          "text": "I forgot what my security questions are, can I change them?"
        },
        {
          "text": "Where can I see the security questions?"
        },
        {
          "text": "Can I change the security questions I forgot how to answer them"
        },
        {
          "text": "Can I review the security questions?"
        },
        {
          "text": "I forgot the answers to my security questions"
        },
        {
          "text": "Can you change my security questions?"
        },
        {
          "text": "Can I change my security questions?"
        },
        {
          "text": "Do I need to keep the original security questions?"
        },
        {
          "text": "How do I change the security questions?"
        }
      ]
    },
    {
      "intent": "Account_Access-Account_ID_Query",
      "examples": [
        {
          "text": "I forgot what my account number was"
        },
        {
          "text": "I forgot my account number"
        },
        {
          "text": "Can you tell me my account number?"
        },
        {
          "text": "What is my account ID?"
        },
        {
          "text": "How can I find out the account number?"
        },
        {
          "text": "What is my account number?"
        },
        {
          "text": "Where do I find my account ID?"
        },
        {
          "text": "I can't see my account number where is it?"
        },
        {
          "text": "How can I tell what my account number is?"
        },
        {
          "text": "Where do I find my account number"
        }
      ],
      "description": ""
    },
    {
      "intent": "Customer_Profile-Details",
      "examples": [
        {
          "text": "I need to check my account profile"
        },
        {
          "text": "Where can I find the settings?"
        },
        {
          "text": "Do you have an area to view account settings?"
        },
        {
          "text": "I need to check my account settings"
        },
        {
          "text": "Can you display the account settings?"
        },
        {
          "text": "Can you show me my profile data?"
        },
        {
          "text": "Where can I see my profile?"
        }
      ]
    },
    {
      "intent": "General_Conversation-VA_State",
      "examples": [
        {
          "text": "how are you this evening"
        },
        {
          "text": "have you been well"
        },
        {
          "text": "How are you?"
        },
        {
          "text": "everything is ok?"
        },
        {
          "text": "are you fine"
        },
        {
          "text": "how are things with you"
        },
        {
          "text": "how you doing"
        },
        {
          "text": "how goes it"
        },
        {
          "text": "how you going"
        },
        {
          "text": "how was your day"
        },
        {
          "text": "how is your day going"
        },
        {
          "text": "are you doing alright"
        },
        {
          "text": "how is yourself"
        },
        {
          "text": "have you been good"
        },
        {
          "text": "how is everything"
        },
        {
          "text": "is everything alright"
        },
        {
          "text": "how are you feeling"
        }
      ],
      "description": "Asking the VA how they are"
    },
    {
      "intent": "Business_Information-About_Company",
      "examples": [
        {
          "text": "what is this company about"
        },
        {
          "text": "when did the company start"
        },
        {
          "text": "Tell me about your company"
        },
        {
          "text": "when was the company founded"
        },
        {
          "text": "what is your history"
        },
        {
          "text": "what year did the company form"
        },
        {
          "text": "where did the company start"
        },
        {
          "text": "what does the copany do"
        },
        {
          "text": "what do you sell"
        }
      ],
      "description": ""
    },
    {
      "intent": "Account_Access-Privileges",
      "examples": [
        {
          "text": "What can I get with my account?"
        },
        {
          "text": "Do I get to buy products not available to everyone?"
        },
        {
          "text": "What specials are available to me?"
        },
        {
          "text": "Is there anything special I can buy?"
        },
        {
          "text": "Do I get access to special deals?"
        },
        {
          "text": "Do I get access to special products?"
        },
        {
          "text": "Do I get access to all products?"
        },
        {
          "text": "Do different accounts have different products?"
        },
        {
          "text": "Are there different tiers for products?"
        }
      ]
    },
    {
      "intent": "General_Conversation-Greetings",
      "examples": [
        {
          "text": "good afternoon"
        },
        {
          "text": "greetings"
        },
        {
          "text": "good evening"
        },
        {
          "text": "and helllo to you"
        },
        {
          "text": "hello"
        },
        {
          "text": "hi there"
        },
        {
          "text": "what's up"
        },
        {
          "text": "what is up"
        },
        {
          "text": "wassup"
        },
        {
          "text": "good morning"
        }
      ],
      "description": ""
    },
    {
      "intent": "Customer_Profile-Change_Details",
      "examples": [
        {
          "text": "how can I change my address"
        },
        {
          "text": "I got divorced and need to change my name"
        },
        {
          "text": "moved to a new house"
        },
        {
          "text": "I got married and want to update my name"
        },
        {
          "text": "moved to a new address"
        },
        {
          "text": "I moved and need to update my address"
        },
        {
          "text": "live in a new apartment"
        },
        {
          "text": "how do I change my name"
        }
      ]
    },
    {
      "intent": "Business_Information-Phone_Number",
      "examples": [
        {
          "text": "can i call direct to your stores"
        },
        {
          "text": "what is the enquiries line"
        },
        {
          "text": "I want to call you"
        },
        {
          "text": "what is the service number"
        },
        {
          "text": "do you have a toll free number"
        },
        {
          "text": "do you have a 1-800 number"
        },
        {
          "text": "do you have a 1-888 number"
        },
        {
          "text": "do you have a number I can call"
        },
        {
          "text": "do you have a direct line to your boston office"
        },
        {
          "text": "what is the phone number for your store"
        },
        {
          "text": "what is the number for your new york location"
        },
        {
          "text": "What is the phone number for customer service?"
        },
        {
          "text": "what is the toll free number"
        },
        {
          "text": "what is your number"
        },
        {
          "text": "do you have a phone number"
        },
        {
          "text": "can i call directly to your sydney store"
        },
        {
          "text": "what is the phone line I can call"
        },
        {
          "text": "do you have a 1 800 number ?"
        },
        {
          "text": "what number can I call for los angeles"
        },
        {
          "text": "what is your phone number"
        },
        {
          "text": "what is your support phone number"
        },
        {
          "text": "what is your customer support line"
        },
        {
          "text": "how can i call your new york store"
        },
        {
          "text": "what is the customer service number"
        }
      ]
    },
    {
      "intent": "General_Conversation-Farewells",
      "examples": [
        {
          "text": "let's end this"
        },
        {
          "text": "I have got to go now"
        },
        {
          "text": "see ya later"
        },
        {
          "text": "good night"
        },
        {
          "text": "I'll be going now"
        },
        {
          "text": "so long"
        },
        {
          "text": "goodbye"
        },
        {
          "text": "bye"
        },
        {
          "text": "farewell"
        }
      ]
    },
    {
      "intent": "General_Conversation-Movies",
      "examples": [
        {
          "text": "Do you enjoy watching films"
        },
        {
          "text": "What are your thoughts on watching films"
        },
        {
          "text": "What are your thoughts on movies generally?"
        },
        {
          "text": "What do you like about movies"
        },
        {
          "text": "let's go to the movies!"
        },
        {
          "text": "Let us talk about movies"
        },
        {
          "text": "Do you like watching films"
        },
        {
          "text": "have you seen any good movies"
        },
        {
          "text": "What was the last movie you saw?"
        },
        {
          "text": "Do you like movies"
        },
        {
          "text": "What are your thoughts on movies?"
        },
        {
          "text": "What do you think about movies?"
        },
        {
          "text": "You said you liked movies"
        }
      ],
      "description": ""
    },
    {
      "intent": "General_Conversation-Work",
      "examples": [
        {
          "text": "do you like what you do"
        },
        {
          "text": "how do you feel about your job"
        },
        {
          "text": "do you feel happy about your job?"
        },
        {
          "text": "Do you like your work?"
        },
        {
          "text": "do you hate your job?"
        },
        {
          "text": "how do you feel about your work"
        },
        {
          "text": "do you enjoy working"
        },
        {
          "text": "do you enjoy your work"
        }
      ],
      "description": ""
    }
  ],
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      "entity": "sys-location",
      "values": []
    },
    {
      "entity": "sys-currency",
      "values": []
    },
    {
      "entity": "sys-date",
      "values": []
    },
    {
      "entity": "sys-percentage",
      "values": []
    },
    {
      "entity": "sys-number",
      "values": []
    },
    {
      "entity": "contact_type",
      "values": [
        {
          "type": "synonyms",
          "value": "address",
          "synonyms": [
            "address",
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            "branches",
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            "offices",
            "physical location",
            "physical locations",
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            "shop fronts",
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            "drop in",
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          ]
        },
        {
          "type": "synonyms",
          "value": "email",
          "synonyms": [
            "contact email",
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        },
        {
          "type": "synonyms",
          "value": "social_media",
          "synonyms": [
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            "social page",
            "twitter",
            "instagram",
            "you tube",
            "youtube",
            "google plus",
            "google +"
          ]
        },
        {
          "type": "synonyms",
          "value": "SMS",
          "synonyms": [
            "phone message",
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          ]
        },
        {
          "type": "synonyms",
          "value": "call",
          "synonyms": [
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          ]
        }
      ]
    },
    {
      "entity": "sys-person",
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    },
    {
      "entity": "sys-time",
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    },
    {
      "entity": "ResponseTypes",
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          "value": "negative",
          "synonyms": [
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            "not even close",
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            "don't do that",
            "nopers",
            "don't even think about it",
            "na",
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            "you're joking",
            "is that a joke",
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        },
        {
          "type": "synonyms",
          "value": "uncertain",
          "synonyms": [
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            "don't know",
            "no idea",
            "unknown",
            "maybe",
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            "unsure",
            "i guess so",
            "i guess it is",
            "i think so",
            "i think it is"
          ]
        },
        {
          "type": "synonyms",
          "value": "positive",
          "synonyms": [
            "yes",
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            "y",
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            "go ahead",
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            "go right ahead",
            "ya",
            "yah",
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            "sounds about right",
            "sounds right",
            "sure is",
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            "mhm",
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          ]
        },
        {
          "type": "synonyms",
          "value": "Other",
          "synonyms": [
            "other",
            "different",
            "none of the above",
            "not any of",
            "neither of",
            "not there",
            "none"
          ]
        }
      ],
      "fuzzy_match": true
    }
  ],
  "language": "en",
  "metadata": {
    "api_version": {
      "major_version": "v1",
      "minor_version": "2018-07-10"
    },
    "digressions": true
  },
  "description": "Credit Card Banking Support Agent to assist with Sales And Service, created by Oliver Ivanoski and Steve Green",
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        "text": {
          "values": [
            "For more information about our Products or Services, simply go to our website. We have a great range to suit your needs. You can also speak to one of our Customer Service Agents."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_13_1518148366245",
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    },
    {
      "type": "standard",
      "title": "Confirming Live Agent Transfer",
      "output": {
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          "values": [
            "Should I transfer you now?"
          ],
          "selection_policy": "sequential"
        },
        "ui_action": {
          "notification_display": {
            "DisplayText": "The virtual assistant can hand off seamlessly to a live agent who can then address the user."
          }
        }
      },
      "parent": "node_16_1516311593513",
      "metadata": {},
      "conditions": "true",
      "dialog_node": "node_25_1516679473977"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "For demonstration purposes we don't provide links to other pages. The answers provided are an example of conversational interactions."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_13_1517313761365",
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      "parent": "node_13_1517313761365",
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      "conditions": "$office_location == \"NY\"",
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      "metadata": {},
      "conditions": "$office_location == \"CA\" || $office_location == \"TX\"",
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      "parent": "node_1_1543285077185",
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        "text": {
          "values": [
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          ],
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        }
      },
      "parent": "node_1_1543285077185",
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          ],
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        }
      },
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      },
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        }
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        }
      },
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      "type": "standard",
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        "text": {
          "values": [
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          "selection_policy": "sequential"
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      },
      "parent": "node_1_1543285077185",
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        "text": {
          "values": [
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          ]
        }
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            "< Initiate Agent Transfer at this point>"
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          ]
        }
      },
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    {
      "type": "response_condition",
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        "text": {
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          ],
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      },
      "parent": "node_11_1487648591435",
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        "contact_requested": "social_media"
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      },
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    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
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        "text": {
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      "title": "Determine The Contact Channel",
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        "behavior": "skip_user_input"
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    {
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        "text": {
          "values": [
            "Let's keep talking, perhaps ask the question in a different way so that I can help you."
          ],
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      },
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    {
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    {
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            "I don't know the time where you are, my system says the time is <? now().reformatDateTime('h:mm a') ?>. But I'd prefer to talk about our products instead."
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        "text": {
          "values": [
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      },
      "parent": "node_12_1487648872494",
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    {
      "type": "standard",
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      "context": {
        "off_topic_counter": "<? context['off_topic_counter'] + 1 ?>"
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                "label": "How to contact our organisation",
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                  "input": {
                    "text": "How to contact our organisation"
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                }
              },
              {
                "label": "The organisation's business hours",
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                  "input": {
                    "text": "The organisation's business hours"
                  }
                }
              },
              {
                "label": "Products and servies we have to offer",
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                  "input": {
                    "text": "Products and servies we have to offer"
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                }
              }
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            "response_type": "option"
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        ]
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  "learning_opt_out": false,
  "status": "Available"
}