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Additional Fields For Ticket Query Language

Table of Contents

  1. About
  2. License
  3. Support
  4. Requirements
  5. Installation
  6. Configuration

About

This plugin adds a couple of fields to the ticket query language of rt:

LastUpdater

The LastUpdater is the reference to the LastUpdatedBy. It gives the benefit to use user fields of the joined table to query with other operators, e.g.:

LastUpdater.EmailAddress NOT LIKE '@netways.de' and Status = '__Active__'

License

This project is licensed under the terms of the GNU General Public License Version 2.

This software is Copyright (c) 2018 by NETWAYS GmbH <support@netways.de>.

Support

For bugs and feature requests please head over to our issue tracker. You may also send us an email to support@netways.de for general questions or to get technical support.

Requirements

  • RT 4.4.2
  • RT with MySQL database

Installation

Extract this extension to a temporary location.

Navigate into the source directory and install the extension.

perl Makefile.PL
make
make install

Clear your mason cache.

rm -rf /opt/rt4/var/mason_data/obj

Restart your web server.

systemctl restart httpd

systemctl restart apache2

Configuration

Plugin('RT::Extension::SearchFields');

About

New fields for ticket query language

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