[Troubleashoot] New troubleshoot article

Author: markingmyname

docs/ssms/troubleshoot/get-full-memory-dump.md

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+---
+title: Get Full Memory Dump to troubleshoot SQL Server Management Studio (SSMS)
+Description: Troubleshooting a SSMS hang or crash by collecting a full memory dump
+ms.prod: sql
+ms.prod_service: "sql-tools"
+ms.technology: ssms
+ms.topic: how-to
+ms.assetid: c28ffa44-7b8b-4efa-b755-c7a3b1c11ce4
+author: markingmyname
+ms.author: maghan
+manager: craigg
+ms.reviewer: dineth, sstein
+ms.custom: ""
+ms.date: 05/17/2019
+---
+
+# Get Full Memory Dump
+
+[!INCLUDE](../../includes/appliesto-ss-asdb-asdw-xxx-md.md)
+
+In this article you learn how to capture diagnostic information to troubleshoot a crash or a hang that you experienced from SQL Server Management Studio (SSMS).
+
+1. Download [ProcDump](https://technet.microsoft.com/en-us/sysinternals/dd996900.aspx)
+
+2. Unzip the download into a folder
+
+3. Open Command Prompt and run the following command:
+
+    ```cmd
+    <PathToProcDumpFolder>\procdump.exe -e -h -ma -w ssms.exe
+    ```
+
+    It should prompt you to accept a license agreement, select **Agree**.
+
+4. Start SQL Server Management Studio (SSMS) if not started already
+
+5. Reproduce the issue
+
+6. Text should appear in the cmd prompt about writing the dump file, wait for that to finish
+
+7. Create a new folder and copy the *.dmp file that is written out to that folder
+
+8. Copy the following files into the same folder:
+
+    <li> "C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscordacwks.dll"
+
+    <li> "C:\Windows\Microsoft.NET\Framework\v4.0.30319\SOS.dll"
+
+    <li> "C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll"
+
+9. Zip up the folder
+
+## Get Full Memory Dump of SSMS when it throws an OutOfMemoryException (can be any managed exception)
+
+To capture diagnostic information to troubleshoot an OutOfMemoryException from SSMS, please follow the steps as below:
+
+1. Download [ProcDump](https://technet.microsoft.com/en-us/sysinternals/dd996900.aspx)
+
+2. Unzip the download into a folder
+
+3. Open Command Prompt and run the following command:
+
+    ```cmd
+    <PathToProcDumpFolder>\procdump.exe -e 1 -f System.OutOfMemoryException -ma -w ssms.exe
+    ```
+
+    It should prompt you to accept a license agreement, select **Agree**.
+
+4. Start SQL Server Management Studio if not started already
+
+5. Repro the issue
+
+6. Text should appear in the cmd prompt about writing the dump file, wait for that to finish
+
+7. Create a new folder and copy the *.dmp file that is written out to that folder
+
+8. Copy the following files into the same folder:
+
+    <li>"C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscordacwks.dll"
+
+    <li>"C:\Windows\Microsoft.NET\Framework\v4.0.30319\SOS.dll"
+
+    <li>"C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll"
+
+9. Zip up the folder