[Bug]: Metamask logs me out, asking to import wallets with the secret phrase

[karsky95]

Describe the bug

Metamask randomly logs me out from my wallets, requiring me to import my wallets and re-enter the secret phrase.

Expected behavior

No response

Screenshots/Recordings

No response

Steps to reproduce

Difficult to reproduce, as it happens randomly and automatically - it doesn't seem to be caused by user action.s

Error messages or log output

No response

Version

11.10.0

Build type

None

Browser

Chrome

Operating system

Windows

Hardware wallet

No response

Additional context

No response

Severity

-It is quite critical as 40 of my colleagues from work are affected.

[danjm]

@karsky95 can you share a screenshot of the specific screen you taken to after being logged out?

[karsky95]

Hi @danjm,

[danjm]

@karsky95 And this has happened to you more than once in recent weeks?

[karsky95]

@danjm it happens at least once a day. The issue has been reported to us around 2 weeks ago for the first time.

[danjm]

@karsky95 Would you be willing to meet on zoom with us so that we can observe the bug? We want to fix this as fast as we can, but we have not be able to reproduce it. If you or someone at your company could screen share with us, it could be very helpful

[karsky95]

Hi @danjm,

Apologies for not responding earlier.

It will be difficult to reproduce the problem on the go, but we are happy to jump on a call!

[gauthierpetetin]

Hi all, is anyone still experiencing this issue with latest version of MetaMask?
If so, can you please share some error logs with us? Thanks

[github-actions]

This issue has been automatically marked as stale because it has not had recent activity in the last 90 days. It will be closed in 45 days if there is no further activity. The MetaMask team intends on reviewing this issue before close, and removing the stale label if it is still a bug. We welcome new comments on this issue. We do not intend on closing issues if they report bugs that are still reproducible. Thank you for your contributions.