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Getting ""Outline needs your permission to set up a VPN connection to the server. Please try again, or submit feedback if you need help."" error when i press connect on windows client any tips for getting over this issue? #1603

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Soulreaver1111 opened this issue Sep 29, 2024 · 4 comments
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client needs more info We need more information in order to help or verify os/windows

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@Soulreaver1111
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@jyyi1
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jyyi1 commented Oct 1, 2024

It seems the Windows installer failed to install the OutlineService. Please double check whether you have installed any anti-virus software that is blocking us from installing the service? Please quote this reply for the location of the service: Jigsaw-Code/outline-apps#1451 (comment)

@sbruens sbruens added os/windows client needs more info We need more information in order to help or verify labels Oct 1, 2024
@q1LLa
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q1LLa commented Oct 15, 2024

My clients have the same problem, and it occurs very often. The service is installed, the TAP adapter is also installed and enabled. The error is still: "Outline needs your permission to set up a VPN connection to the server. Please try again, or submit feedback if you need help."

There are no antiviruses, OC Windows 7. What to do?

@q1LLa
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q1LLa commented Oct 15, 2024

If you install the old client, the connection works: https://github.com/Jigsaw-Code/outline-apps/releases/tag/windows-v1.2.34

If you upgrade to the latest version, it writes the error "Outline needs your permission to set up a VPN connection to the server. Please try again, or submit feedback if you need help."

@sbruens
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sbruens commented Oct 15, 2024

We no longer support Windows 7 (see our minimum system requirements at https://support.getoutline.org/s/article/What-are-the-system-requirements-to-run-the-Outline-client?language=en_US). Feel free to use an old version if that works for you, but note that it will try to auto-update.

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