Input	Process	Output
how do I get to the bathroom?		Understand you have just been greeted
If you are in agood mood		Determine where the bathroom is in rela
tion to your current location
	Determine the level of specificity the person asking the question will need - should I ask them to
If you are not in a good mood	Check your mood
	count steps, or will vague directions be enough? Tailor your output to the desired audience	Don't smile, but try not to be rude
Speak: When you leave this room (room 440/441), turn left and continue past the elevators.
Room 408 (the room with a full-length glass window to the side)
	Determine the landmarks that should be used to identify if the user is on the right track, e.g.Customer Service, or the student lounge	Speak:Turn left just before the glass doors to the reception. Look for the bathrooms on your left
	Determine the landmarks that should be used to determine if the user has gone too far, e.g.	Speak: You're welcome
Understand that gratitude has been expressed and respond accordingly
	Determine the manner and tone to use to communicate with the person asking the question.
	Person thanks you