samples: create conversation with TTL (#43)

Author: TrucHLe

contact-center-insights/snippets/create_conversation_with_ttl.py

@@ -0,0 +1,52 @@
+# Copyright 2021 Google LLC
+#
+# Licensed under the Apache License, Version 2.0 (the "License");
+# you may not use this file except in compliance with the License.
+# You may obtain a copy of the License at
+#
+#     http://www.apache.org/licenses/LICENSE-2.0
+#
+# Unless required by applicable law or agreed to in writing, software
+# distributed under the License is distributed on an "AS IS" BASIS,
+# WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+# See the License for the specific language governing permissions and
+# limitations under the License.
+#
+# Create a conversation with a TTL.
+# [START contactcenterinsights_create_conversation_with_ttl]
+from google.cloud import contact_center_insights_v1
+from google.protobuf import duration_pb2
+
+
+def create_conversation_with_ttl(
+    project_id: str,
+    transcript_uri: str = "gs://cloud-samples-data/ccai/chat_sample.json",
+    audio_uri: str = "gs://cloud-samples-data/ccai/voice_6912.txt",
+) -> contact_center_insights_v1.Conversation:
+    # Construct a parent resource.
+    parent = contact_center_insights_v1.ContactCenterInsightsClient.common_location_path(
+        project_id, "us-central1"
+    )
+
+    # Construct a conversation.
+    conversation = contact_center_insights_v1.Conversation()
+    conversation.data_source.gcs_source.transcript_uri = transcript_uri
+    conversation.data_source.gcs_source.audio_uri = audio_uri
+    conversation.medium = contact_center_insights_v1.Conversation.Medium.CHAT
+
+    # Construct a TTL.
+    ttl = duration_pb2.Duration()
+    ttl.seconds = 86400
+    conversation.ttl = ttl
+
+    # Call the Insights client to create a conversation.
+    insights_client = contact_center_insights_v1.ContactCenterInsightsClient()
+    conversation = insights_client.create_conversation(
+        parent=parent, conversation=conversation
+    )
+
+    print(f"Created {conversation.name}")
+    return conversation
+
+
+# [END contactcenterinsights_create_conversation_with_ttl]

contact-center-insights/snippets/create_issue_model.py

@@ -25,7 +25,7 @@ def create_issue_model(project_id: str) -> contact_center_insights_v1.IssueModel
     # Construct an issue model.
     issue_model = contact_center_insights_v1.IssueModel()
     issue_model.display_name = "my-model"
-    issue_model.input_data_config.filter = "medium=\"CHAT\""
+    issue_model.input_data_config.filter = 'medium="CHAT"'
 
     # Call the Insights client to create an issue model.
     insights_client = contact_center_insights_v1.ContactCenterInsightsClient()

contact-center-insights/snippets/noxfile.py

@@ -1,4 +1,4 @@
-# Copyright 2019 Google LLC
+# Copyright 2021 Google LLC
 #
 # Licensed under the Apache License, Version 2.0 (the "License");
 # you may not use this file except in compliance with the License.

contact-center-insights/snippets/set_project_ttl.py

@@ -50,4 +50,5 @@ def set_project_ttl(project_id: str) -> None:
         )
     )
 
+
 # [END contactcenterinsights_set_project_ttl]

contact-center-insights/snippets/test_create_conversation_with_ttl.py

@@ -0,0 +1,44 @@
+# Copyright 2021 Google LLC
+#
+# Licensed under the Apache License, Version 2.0 (the "License");
+# you may not use this file except in compliance with the License.
+# You may obtain a copy of the License at
+#
+#     http://www.apache.org/licenses/LICENSE-2.0
+#
+# Unless required by applicable law or agreed to in writing, software
+# distributed under the License is distributed on an "AS IS" BASIS,
+# WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+# See the License for the specific language governing permissions and
+# limitations under the License.
+#
+import google.auth
+
+from google.cloud import contact_center_insights_v1
+
+import pytest
+
+import create_conversation_with_ttl
+
+
+@pytest.fixture
+def project_id():
+    _, project_id = google.auth.default()
+    return project_id
+
+
+@pytest.fixture
+def conversation_resource(project_id):
+    # Create a conversation
+    conversation = create_conversation_with_ttl.create_conversation_with_ttl(project_id)
+    yield conversation
+
+    # Delete the conversation.
+    insights_client = contact_center_insights_v1.ContactCenterInsightsClient()
+    insights_client.delete_conversation(name=conversation.name)
+
+
+def test_create_conversation_with_ttl(capsys, conversation_resource):
+    conversation = conversation_resource
+    out, err = capsys.readouterr()
+    assert "Created {}".format(conversation.name) in out