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Bug description
Where customers respond to ALC requests or generally reply, if they are sending in from a mobile device app, the email format and layout automatically inserts a line "Sent from iPhone" or similar; this injected line adds additional complexity to the query as it's not being stripped as part of a signature, and remains in the body text.
Reference number(s)
North UAT -EMN001432; EMN001431
Expected behaviour
Ignore wording injected into body text when customers are replying to requests on a mobile device that is purely because it's indicating that this is the case.
Issue does not appear to have notable effect when using Outlook on Mobile, even though a message line is injected; may only be an issue with Apple devices?
The text was updated successfully, but these errors were encountered:
Bug description
Where customers respond to ALC requests or generally reply, if they are sending in from a mobile device app, the email format and layout automatically inserts a line "Sent from iPhone" or similar; this injected line adds additional complexity to the query as it's not being stripped as part of a signature, and remains in the body text.
Reference number(s)
North UAT -EMN001432; EMN001431
Expected behaviour
Ignore wording injected into body text when customers are replying to requests on a mobile device that is purely because it's indicating that this is the case.
Issue does not appear to have notable effect when using Outlook on Mobile, even though a message line is injected; may only be an issue with Apple devices?
The text was updated successfully, but these errors were encountered: