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Missing salutation on automatic answers where Norbert responds despite tag being in template #264

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AndyBoatwright opened this issue Oct 24, 2022 · 1 comment
Open

Missing salutation on automatic answers where Norbert responds despite tag being in template #264

AndyBoatwright opened this issue Oct 24, 2022 · 1 comment
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@KevinWhite
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@AndyBoatwright
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Bug description
Cases where the bot is replying automatically are being recieved with no salutation at the end of the email, despite the template including the correct tags etc.

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Reference number(s)
EMA003886 - UAT case created 24 October 2022 @12:05

Expected behaviour
Should be displaying the complementary close correctly with the right name.
@AndyBoatwright AndyBoatwright added the bug Something isn't working label Oct 24, 2022
@MeganCrowthers
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Click up reference https://app.clickup.com/t/20492552/MB-786

@AndyBoatwright AndyBoatwright changed the title Missing complimentary close on automatic answers where Norbert responds despite tag being in template Missing salutation on automatic answers where Norbert responds despite tag being in template Oct 31, 2022
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@KevinWhite @AndyBoatwright @MeganCrowthers