Out of Hours (OOH) Integration

[KevinWhite]

• Determine when contact is OOH (office hours setup within Connect to do this);
• How to handle public holidays/instances when CS management want to redirect staff to calls only and "shut off" chat for whatever reason
• Terminate open chats/ kick to OOH functionality after 5pm weekdays/ before 9am weekdays and all day Sat and Sunday
• Message to user to indicate no-one available and provide option for end chat, leave message or request callback ONLY.
• Capability to leave a message and for those messages to be flagged to someone so they can be actioned (sub function may need to be callable from other functions as required)
• Capability to leave a callback request, capture contact name, number and reason for calling, and flag to someone to initiate callback when office is open (sub function may need to be callable from other functions as required)