[Supportal] Make Supportal debug console mirror user's console

[stephanieelliott]

Context:

To help support customers in New Expensify, we need to ensure that when Supportaled into customer accounts, the debug tools, including Onyx data, show the actual data the user would see. This would help us diagnose RBR/GBR/unread errors we see.

Version Number:
Reproducible in staging?: Yes
Reproducible in production?: Yes
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers): manager.stephanie@expensicorp.com
Logs: N/A
Expensify/Expensify Issue URL: N/A
Issue reported by: @stephanieelliott / @danielrvidal
Slack conversation: https://expensify.slack.com/archives/C07NZ8B1VTQ/p1728500635598069

Action Performed:

1. In browser A, Support log into a test account
2. In browser B, directly log into the same test account
3. In both browsers (A and B), navigate to Settings > Troubleshoot > View Debug Console

Expected Result:

Note: this is an improvement, not a regression
Debug console should be the same in browsers A and B

Actual Result:

Debug console in browsers A and B is not the same

Workaround:

N/A

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Example:

Supportal data

• onyx-state.txt
• Debug console: logs-2024-10-29 07_55_54.629.txt

Direct login data

• onyx-state-2.txt
• Debug console: logs-2024-10-29 07_57_12.883.txt

[melvin-bot]

Triggered auto assignment to @RachCHopkins (NewFeature), see https://stackoverflowteams.com/c/expensify/questions/14418#:~:text=BugZero%20process%20steps%20for%20feature%20requests for more details. Please add this Feature request to a GH project, as outlined in the SO.

[melvin-bot]

⚠️ It looks like this issue is labelled as a New Feature but not tied to any GitHub Project. Keep in mind that all new features should be tied to GitHub Projects in order to properly track external CAP software time ⚠️

[melvin-bot]

Triggered auto assignment to Design team member for new feature review - @dannymcclain (NewFeature)

[dannymcclain]

Doesn't seem like this actually needs any design support—mostly just code wizardry yeah? 🧙

[RachCHopkins]

@maddylewis should I add the hot picks label to this?

[youssef-lr]

@stephanieelliott @danielrvidal have we confirmed this is an issue? Because I think Onyx logs will just print whatever the app has done and it should technically be the same. Have we confirmed that by taking Action A, different logs were printed in Supportal vs login? if not I can conduct this test.