This repository showcases project, built using Power BI Desktop and Excel. It leverages call center data to provide data-driven insights into agent performance, call trends, and customer experience.
✅ Agent Performance: Track individual and team performance metrics like average call handling time, call resolution rate, and customer satisfaction ratings.
✅ Call Trends: Analyze call volume by time of day, day of week, and agent. Identify peak periods and optimize resource allocation.
✅ Customer Experience: Uncover patterns in customer feedback and identify areas for improvement.
✅ Interactive Dashboards: Visualize data through various charts and graphs, enabling easy exploration and analysis.
Image of your Call Center Trends Dashboard
- Power BI Desktop
- Excel
🔶 Call centre managers and supervisors
🔶 Business analysts and data scientists
🔶 Anyone interested in data-driven decision-making
- Clone this repository.
- Open the Call Center Analytics.pbix file in Power BI Desktop.
- Connect to your data source, Call-Center-Dataset.xlsx.
- Explore the dashboards and reports.