deposit

[coudy999]

My funds are sent from OKX via the blockchain but I haven’t received them on this platform. Here are my transaction details:

Crypto: XCH
Receivable amount: 203.81761137 XCH
Fee: 0.0004 XCH
Network: Chia
Withdrawal platform: OKX
Address: xch12nzsqrjv57mcgtfyn7ckw9lyn6667zcqtdm7kalu56ccuzdysdwssjk6qw
TXID: 0xa4dfcd75e339a24b1504f122383e5b4c4516b17fdbb9e0e87e9591a3eb5b4dea

[BrandtH22]

Hey @coudy999 , as a heads up we can generally provide more timely, thorough support in our discord server (https://discord.gg/chia).

What I recommend trying is a resync of the wallet:

• If using the gui go to settings -> advanced -> resync . This will close the client and upon reopening it will resync.
• If using the cli then I would stop chia, rename the wallet db folder in ~.chia\mainnet\wallet\db then restart chia.

If the funds are still not visible can you let us know:

• if the wallet icon in the top right is orange or green?
• if orange can you click on the wallet icon and let us know if you see any connected peers?
• can you provide your log file from ~.chia\mainnet\log\debug.log

[coudy999]

Hello.
settings -> advanced -> resync, done. Funds are still not visible.

Wallet Connections List of connections is empty.
debug.log

[coudy999]

Everything worked out. Thanks.

[BrandtH22]

Thank you for the confirmation, let us know if any other questions arise!