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ISSUE_TEMPLATE.md

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Thank you for using RabbitMQ and for taking the time to report an issue.

Does This Belong to GitHub or RabbitMQ Mailing List?

Important: please first read the CONTRIBUTING.md document in the root of this repository. It will help you determine whether your feedback should be directed to the RabbitMQ mailing list [1] instead.

Please Help Maintainers and Contributors Help You

In order for the RabbitMQ team to investigate your issue, please provide as much as possible of the following details:

  • RabbitMQ version
  • Erlang version
  • RabbitMQ server and client application log files
  • A runnable code sample, terminal transcript or detailed set of instructions that can be used to reproduce the issue
  • RabbitMQ plugin information via rabbitmq-plugins list
  • Client library version (for all libraries used)
  • Operating system, version, and patch level

Running the rabbitmq-collect-env [2] script can provide most of the information needed. Please make the archive available via a third-party service and note that the script does not attempt to scrub any sensitive data.

If your issue involves RabbitMQ management UI or HTTP API, please also provide the following:

  • Browser and its version
  • What management UI page was used (if applicable)
  • How the HTTP API requests performed can be reproduced with curl
  • Operating system on which you are running your browser, and its version
  • Errors reported in the JavaScript console (if any)

This information greatly speeds up issue investigation (or makes it possible to investigate it at all). Please help project maintainers and contributors to help you by providing it!

  1. https://groups.google.com/forum/#!forum/rabbitmq-users
  2. https://github.com/rabbitmq/support-tools/blob/master/scripts/rabbitmq-collect-env