Skip to content

Feature Request: Upgrade steps to Business/Creator not clear for users; users missing out on features #89162

Open

Description

What

A banner or notice directing users to Settings > Hosting Configuration and explaining that it needs to be activated to use many/most Business/Creator plan features.

Why

The infrastructure and feature differences between WoA and Simple sites are not clear to users and it leads to them missing out on features such as Backups, monitoring, access to Jetpack features, etc. We have intentionally obfuscated this and it leads to users not understanding that they need to activate hosting features to get full use of Bus/Creator plans. It can also cause confusion about why site features change when a site goes Atomic when to the user's mind they have been upgraded for all along.

recent case where this confusion played a role: 7833282-zd-a8c
p9F6qB-eI9-p2

How

No response

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment

Metadata

Assignees

No one assigned

    Labels

    Atomic Upgrade FlowsIssues related to making a site Atomic when adding Plugins or ThemesIssues related to making a site Atomic when adding Plugins or ThemesCustomer ReportIssues or PRs that were reported via Happiness. Previously known as "Happiness Request".Issues or PRs that were reported via Happiness. Previously known as "Happiness Request".Simple/Atomic ParityFor issues related to feature parity between Simple and Atomic sites.For issues related to feature parity between Simple and Atomic sites.TriagedTo be used when issues have been triaged.To be used when issues have been triaged.[Feature Group] Site Settings & ToolsSettings and tools for managing and configuring your site.Settings and tools for managing and configuring your site.[Type] Feature RequestFeature requestsFeature requests

    Type

    No type

    Projects

    No projects

    Milestone

    No milestone

    Relationships

    None yet

    Development

    No branches or pull requests

    Issue actions