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Cannot log in using email address to WordPress.com when submitting a comment (forced to use username) #39651

Description

Impacted plugin

Jetpack

Quick summary

When attempting to submit a comment as a visitor not logged into WordPress.com on a WordPress.com site, you cannot complete the login process using an email, you must enter a username.

comment.login.issue.mp4

Image

Steps to reproduce

  1. Add a comment as non-logged in user
  2. Enter email address used by a WordPress.com account
  3. Try to login using email to the WordPress.com account

A clear and concise description of what you expected to happen.

Account should be logged in an comment published

What actually happened

Account was not logged in and username had to be used instead

Impact

Some (< 50%)

Available workarounds?

No and the platform is unusable

If the above answer is "Yes...", outline the workaround.

No response

Platform (Simple and/or Atomic)

Simple

Logs or notes

Reported in 8834405-zd-a8c

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    Customer ReportIssues or PRs that were reported via Happiness. Previously known as "Happiness Request".Issues or PRs that were reported via Happiness. Previously known as "Happiness Request".GroundskeepingWorked on by Dotcom GroundskeepingWorked on by Dotcom GroundskeepingTriaged[Feature] Comments[Platform] Simple[Pri] Normal[Status] Priority Review TriggeredThe guild in charge of triage has been notified of this issue in SlackThe guild in charge of triage has been notified of this issue in Slack[Type] EnhancementChanges to an existing feature — removing, adding, or changing parts of itChanges to an existing feature — removing, adding, or changing parts of it[mu wpcom Feature] Verbum CommentsVerbum, a better comment experience, app developed in the mu-wpcom pluginVerbum, a better comment experience, app developed in the mu-wpcom plugin

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