Impacted plugin

Jetpack

What

Create an automated ticket flow to issue CRM license keys to Complete plan customers who are coming from the Jetpack CRM pricing page.

Internal discussion: p1723722100868829/1723066624.612329-slack-CL5UJ9ASE

How

We had some instances of frustrated Complete users who didn't realise they needed to contact our support to get the CRM license key.

Since creating the license key only requires a few clicks from our end, my suggestion is to get an automation that creates a ZD ticket for the CRM queue whenever a Complete plan is purchased so that HEs can issue a license key and email the user (we can use predefines for that, which speeds things up).

While many Complete plan owners never ask for the CRM license key, the ones who requested it didn't have a smooth start to their Complete plan experience since contacting support to have the license key granted is one of the first actions they need to take.

Is this doable at all, or is there a better way to do it?