Create a Subscription from Customer Profile APi can not work.

[phpstudyone]

Create a Subscription from Customer Profile API occasionally cannot work. Can you help me?

1. I create customerPaymentProfileID is successful.
   

2. Then I charge a customer profile id also is successful.
   

3. Then I Get Customer Payment Profile also is successful.
   

4. BUT then I Create a Subscription from Customer Profile is failure

[ashtru]

I tried replicating the issue, and was able to create the subscription using from a payment profile with similar payment and billing information.
Were you able to resolve this issue ? If not, we can work on reproducing it together.

[phpstudyone]

Environment:

sandbox (The formal environment did not observe this problem)

Steps to repeat:

1. Create Customer Profile and not include paymentProfiles fields. (Using the Accept Customer Hosted Form capture users' Payment info).
2. through request Get Accept Customer Profile Page getting token.
3. When the Accept Customer Hosted Form return successful, request Get Customer Profile got payment profile id.
4. Get PaymentProfileID immediately after request Create a Subscription from Customer Profile. (The interval between steps 3 and 4 must not exceed 20 seconds)

This problem seems to be caused by data synchronization delay.

My temporary solution is: After getting PaymentProfileID, wait 1 minute to create ARB. This time is usually successful.

[ashtru]

Thanks for the detailed steps for reproduction, @phpstudyone

Yes, the delay in synchronization is possible.
This is a plausible workaround. Thanks!

[ashtru]

Also, have you tested your integration using Sandbox recently?
Can you reply to the last comment on #301 ?

[phpstudyone]

I am so sorry to keep you waiting.

upgrade to 1.9.6 or replace to lib/ssl/cert.pem can solve this problem(CURL ERROR: SSL certificate problem: unable to get local issuer certificate ).

Is this problem(CURL ERROR: SSL certificate problem: unable to get local issuer certificate ) related to failure to create an ARB?

[phpstudyone]

I took back what I said. Because I found the formal environment also appeared this problem.

[Lardpower]

I have absolutely the same error as @phpstudyone:

#E00040 - The record cannot be found

So the customer profile is created successfully, but I cannot use it immediately:

I didn't face this error until the previous week.

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I found the same temporary solution about the delay after creating new customer profile in that old thread from Authorize.net forum:

There can be a few seconds latency from the time a profile is created until it becomes available for follow-on requests as data replicates. If you wait a few seconds, does the profile data return?

My tests indicate that I have to wait at least 7-8 seconds after creating the new customer profile before I can proceed and set up new subscription without E00040 error. If I'm waiting about 10 seconds, then I can create successfully subscription with that newly created customer profile. However, some random delay is not an acceptable solution for me.

This error persists in both environments: sandbox and production.

My version of the Authorize.net package:
authorizenet/authorizenet 1.9.6

[Lardpower]

@ashtru, do you have any news about this issue?

I see that SDK 1.9.7 has been released, but still I should wait 10 seconds to perform the very base operation — create a new recurring payment. I consider this situation as unacceptable on production environment, where every second matters.

[chsriniv9]

@phpstudyone @Lardpower
We acknowledge that ARB subscription creation failure is due to data synchronization and introducing delay to address this issue is A temporary solution. We are working to enhance server side to offer seamless transaction flow from customer payment profile creation to new recurring payment creation. We will keep you posted.