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Adyen Web drop-in V5 missing issuer in payment method details #2872

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JordiDekker opened this issue Sep 25, 2024 · 3 comments
Open

Adyen Web drop-in V5 missing issuer in payment method details #2872

JordiDekker opened this issue Sep 25, 2024 · 3 comments

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@JordiDekker
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Describe the bug
Hi, I am using the Adyen Web Drop-in version 5.69.1 for providing an easy payment method selection. When selecting iDEAL I don't have to select an issuer (as expected), but when proceeding an error occurred in the POST-call.

To Reproduce
Steps to reproduce the behavior:

  1. Go to drop-in component
  2. Select iDEAL as payment method
  3. Proceed
  4. See error in console: NETWORK_ERROR: Missing payment method details: issuer [This error message is only provided on TEST, this error will be a 500 Internal Error on LIVE.]

Expected behavior
To be compliant with iDEAL 2.0 I expect to see no issuer selection. Selecting iDEAL and proceed in the widget should result in a valid redirect to the iDEAL portal.

Screenshots
Scherm­afbeelding 2024-09-25 om 11 08 54

@camil-adyen
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Hey @JordiDekker, due to the new iDEAL 2.0 flow some changes were made to your payment methods setup in the Customer Area. Please enable the new ideal payment method confirgured to your test account and disable the old one to get the correct API response.

367221043-96447ae4-1a33-420f-a0b0-c4079e89ab27

@JordiDekker
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Hey @camil-adyen , thanks for your fast reply!
I found the payment methods configuration in the customer area, but it had iDEAL enabled.

Just to be sure, would you expect another iDEAL to be shown and configured here?
Scherm­afbeelding 2024-09-25 om 12 28 18

@camil-adyen
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camil-adyen commented Sep 25, 2024

Hey @JordiDekker, please look for iDEAL in the payment methods overview page in the CA. There should be multiple entries for IDEAL. Please deactivate the one with this acquirer account: iDealSimulatorAccount. If this is not the case, please contact support@adyen.com.

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