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Opera GX crash #5039

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Cezru opened this issue Feb 19, 2024 · 7 comments
Open

Opera GX crash #5039

Cezru opened this issue Feb 19, 2024 · 7 comments
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@Cezru
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Cezru commented Feb 19, 2024

AdGuard version

7.16.0

Browser version

Opera GX version: LVL 5 (core: 106.0.4998.76)

OS version

Windows 11 10.0.22631

What filters do you have enabled?

AdGuard Base filter, AdGuard French filter, AdGuard German filter, AdGuard Spanish/Portuguese filter, AdGuard Tracking Protection filter, AdGuard URL Tracking filter, Polish Annoyances Filters, Polish Anti Adblock Filters

What Stealth Mode options do you have enabled?

Hide your search queries, Send Do-Not-Track signals, Strip URLs of tracking parameters, Self-destruction of third-party cookies, Disable WebRTC, Block Push API, Block Location API, Block Flash, Disable Windows Telemetry, Turn off Advertising ID, Disable Microsoft Defender automatic samples submission, Disable WAP Push Message Routing Service, Hide your Referrer from third-parties, Hide your User Agent, Hide your IP address, Remove X-client-Data header from HTTP request, Protect from DPI

Support ticket ID

873488

Issue Details

Steps to reproduce:

  1. Make sure HTTPS filtering is enabled
  2. Try to search something in Google on Opera GX
  3. Browser instantly crashes

Actual Behavior

Browser instantly crashed

Expected Behavior

Show search results

Screenshots

No response

Additional Information

Doesn't crash on incognito or any other search engine.
Sometimes certificate reinstall helps for few minutes, but after sth around 5 minutes, the problem returns.

@AlexandrPkhm
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AlexandrPkhm commented Feb 21, 2024

Hi @Cezru

We have not been able to reproduce the problem. Could you please try to install the latest beta version of AdGuard for Windows which is available here and see if the problem persists?

If it does, please record the app logs for us. Here's what you need to do:

  1. Collect the debug log as it's explained here.
  2. Remember the exact time when the issue was reproduced. We will need it to find the corresponding records in the log file.
  3. Send the archive to devteam@adguard.com and mention this issue number in the subject.

Also, please open AdGuardSettingsGeneral settingsExport settings… and send the generated file along with logs.

@AlexandrPkhm
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@Cezru

Thank you for the provided details. Could you please try resetting your Settings to default and check if the issue still persists after that? To do so please open AdGuardSettingsGeneral settings and press the Reset settings to defaults button.

@Cezru
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Cezru commented Feb 27, 2024

For now it's working fine. I've also turned the HTTPS filtering on, which caused the problem with previous settings and I haven't seen the problem anymore. I'll just keep using this settings and see if it helps.

@AlexandrPkhm
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@Cezru

We are happy to hear that. Would you mind if we closed this issue for now? If you encounter it again, please feel free to reopen this issue and we'll continue our investigation.

@Cezru
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Cezru commented Feb 27, 2024

I was trying to figure out what exact setting caused the problem. I found out that when I have HTTPS filtering and Hide User Agent enabled the problem returns.

@AlexandrPkhm
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@Cezru

That's strange. We are still unable to reproduce this issue with the above options enabled. Could you please record debug logs of this issue with your current settings and send them to us?

@Cezru
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Cezru commented Feb 28, 2024

Sent

@adguard-bot adguard-bot assigned vankos and unassigned AlexandrPkhm Mar 1, 2024
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