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90 changes: 1 addition & 89 deletions Extras/Report_a_bug.md
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Expand Up @@ -3,92 +3,4 @@ title: Report a Bug
permalink: /documentation/Extras/Report_a_bug.md.html
redirect_from: /documentation/Report_a_bug.md
---
# How to report a bug

This document provides instructions for reporting bugs on both Consumer and Enterprise Edition boards along with
the Reference Software Platform. Please read through the following sections for insight on where to go when reporting bugs.

**For effective bug-fix workflow, each issue should have ONE bug report**

## Should I report my bug?

- Write out precise steps to reproduce the bug
- If you can **consistently** reproduce, you should be reporting this bug
- If you can **occasionally** reproduce, without specific steps, more information about bug will be useful and should be included in report
- If you **cannot** reproduce, provide unique information about your bug and how it occurred

## Is this bug Consumer Edition or Enterprise Edition?

**Consumer Edition bugs:**

- Consumer Edition Boards
- HiKey
- DragonBoard™ 410c
- Bubblegum96
- MediaTek X20
- B2260
- Pre-built Images

**Enterprise Edition bugs:**

- Enterprise Edition Boards
- HiSilicon D02
- AMD Overdrive
- X-Gene Mustang
- HP ProLiant m400
- Network Installers:
- Debian Installer
- CentOS Installer
- Enterprise Software components:
- OpenStack
- Hadoop (ODPi BigTop)
- Developer Cloud

***

## "How to" report a bug Consumer and Enterprise Edition

<a href="" target="_blank"><img src="https://i.imgur.com/qPhRqX1.png" data-canonical-src="https://i.imgur.com/qPhRqX1.png" width="75" height="110" /></a>
<a href="/products/ce/" target="_blank"><img src="https://i.imgur.com/QEilCHZ.png" data-canonical-src="https://i.imgur.com/QEilCHZ.png" width="180" height="75" /></a>
<a href="" target="_blank"><img src="https://i.imgur.com/DLgo1qU.png" data-canonical-src="https://i.imgur.com/DLgo1qU.png" width="180" height="75" /></a>

#### Step 1: Account Creation

- Go to <a href="http://bugs.96boards.org" target="_blank">bugs.96boards.org</a> for Consumer Edition bugs
- Go to <a href="http://bugs.linaro.org" target="_blank">bugs.linaro.org</a> for Enterprise Edition bugs
- Create a personal account (Click "New Account")
- Enter email address
- Confirm email
- Enter personal information, and "Create" your account
- Log in to your new account

#### Step 2: Reporting your bug

- Click "File a Bug"
- Click "All" to show all products
- Pick the product for which you would like to report a bug

#### Step 3: Required and Optional Fields

- Be sure to fill in all *Required Fields
- Optional fields will provide more information about your bug, these fields are recommended

#### Step 4: Summary section

- This is the first piece of information a developer will see
- Breif title for your bug
- Should address the issue with approximately 10 words

Summary examples:

1. [RPB] LG W2253V fails to work with 4.4.0-93-arm64
2. [RPB] Mouse cursor invisible after boot (until you open an application)

#### Step 5: Additional Comments section

- Indicate whether bug can/cannot be reproduced
- Include firmware version, kernel version, build version
- State of hardware
- Steps to reproduce your bug

***
Please note that bugs.96boards.org is no longer available.
2 changes: 0 additions & 2 deletions consumer/aiml/support/README.md
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Expand Up @@ -6,8 +6,6 @@ permalink: /documentation/consumer/aiml/support/

Please take advantage of the many AI_ML resources available to you through NXP, 96Boards and Arrow.

- [AI_ML Forum](https://discuss.96boards.org/c/products/)
- The AI_ML has its very own 96Boards forum. If you can't find a pre-existing thread that addresses your issue, start your own and let the community help out!
- [Report a bug!](../../../Extras/Report_a_bug.md)
- Instructions on how to report bugs for any of our 96Boards hardware and software, this includes the AI_ML!
- [Board Recovery](../installation/board-recovery.md)
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2 changes: 0 additions & 2 deletions consumer/avenger96/support/README.md
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Expand Up @@ -6,8 +6,6 @@ permalink: /documentation/consumer/avenger96/support/

Please take advantage of the many Avenger96 resources available to you through STMicro, 96Boards and Arrow.

- [Avenger96 Forum](https://discuss.96boards.org/c/products/avenger96)
- The Avenger96 has its very own 96Boards forum. If you can't find a pre-existing thread that addresses your issue, start your own and let the community help out!
- [Report a bug!](../../../Extras/Report_a_bug.md)
- Instructions on how to report bugs for any of our 96Boards hardware and software, this includes the Avenger96!
- [Board Recovery](../installation/board-recovery.md)
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2 changes: 0 additions & 2 deletions consumer/bubblegum-96/downloads/phoenix-remix.md
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Expand Up @@ -57,7 +57,6 @@ For Global Users:

Phoenix OS/Remix OS is on your board, time to have some fun. Cheers!

Need more help? Visit the [Troubleshooting](../support/) page or you can easily submit your questions on Bubblegum Support Forum @ [https://discuss.96boards.org/c/products/bubblegum96/][5]



Expand All @@ -69,5 +68,4 @@ Need more help? Visit the [Troubleshooting](../support/) page or you can easily
[2]: http://pan.baidu.com/s/1c2Fh81E
[3]: https://mega.nz/#!8lRl1BYR!ixCnKG6PDGLnIuGtRue3pyATnpb8VlR0cavecTpICwk
[4]: https://mega.nz/#!FoJX1ZJS!ZI4AynHpBHizb0Z0AzK2aM9xH-vPRr3vnFugxUj2oyc
[5]: https://discuss.96boards.org/c/products/bubblegum96/
[6]: https://mega.nz/#!E4BBiLJT!GWD9Mj8Vzg_oh_m-A16IFHJIG3N5W7aizcsPpeZwEQg
2 changes: 0 additions & 2 deletions consumer/bubblegum-96/support/README.md
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Expand Up @@ -10,8 +10,6 @@ redirect_from:

Please take advantage of the many Bubblegum-96 resources available to you through 96Boards, Coursera, and ucRobotics.

- [Bubblegum-96 Forum](https://discuss.96boards.org/c/products/bubblegum96/)
- The Bubblegum-96 has its very own 96Boards forum. If you can't find a pre-existing thread that addresses your issue, start your own and let the community help out!
- [uCRobotics](http://www.ucrobotics.com.cn/)
- Buy the Bubblegum-96 here! If you run into any issues, you can speak with a representative, they should be able to point you in the right direction
- [Coursera](https://www.coursera.org/specializations/internet-of-things)
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2 changes: 0 additions & 2 deletions consumer/dragonboard/db4/support/README.md
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Expand Up @@ -6,8 +6,6 @@ permalink: /documentation/consumer/dragonboard/db4/support/

Please take advantage of the many DragonBoard 410c resources available to you through Qualcomm, 96Boards, Arrow, and Coursera.

- [DragonBoard 410c Forum](https://discuss.96boards.org/c/products/dragonboard410c/)
- The DragonBoard has its very own 96Boards forum. If you can't find a pre-existing thread that addresses your issue, start your own and let the community help out!
- [Qualcomm Developer Network](https://developer.qualcomm.com/hardware/dragonboard-410c)
- This developer network has a DragonBoard landing page with tutorial videos, tools, resources, its own forum, and a projects page
- [Arrow](https://www.arrow.com)
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4 changes: 1 addition & 3 deletions consumer/dragonboard/dragonboard410c/guides/using-usb.md
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Expand Up @@ -24,9 +24,7 @@ To use USB Host:

Note that several keyboards, mice, USB Memory sticks, ethernet adaptors
and other peripherals have been tested. However, there is still as
chance that your device might not work properly. If this occurs, please
submit a bug to the 96Boards bug tracking system located
[**here**](https://bugs.96boards.org/enter_bug.cgi?product=Dragonboard%20410c).
chance that your device might not work properly.

If you use an ethernet dongle, once you configure the USB in HOST mode,
and insert the dongle, the physical ethernet connection should automatically be established (generally as eth0, assuming that an active physical connection exists on the ethernet cable):
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2 changes: 0 additions & 2 deletions consumer/dragonboard/dragonboard410c/support/README.md
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Expand Up @@ -12,8 +12,6 @@ redirect_from:

Please take advantage of the many DragonBoard 410c resources available to you through Qualcomm, 96Boards, Arrow, and Coursera.

- [DragonBoard 410c Forum](https://discuss.96boards.org/c/products/dragonboard410c/)
- The DragonBoard has its very own 96Boards forum. If you can't find a pre-existing thread that addresses your issue, start your own and let the community help out!
- [Qualcomm Developer Network](https://developer.qualcomm.com/hardware/dragonboard-410c)
- This developer network has a DragonBoard landing page with tutorial videos, tools, resources, its own forum, and a projects page
- [Arrow](https://www.arrow.com)
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2 changes: 0 additions & 2 deletions consumer/dragonboard/dragonboard820c/support/README.md
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Expand Up @@ -7,8 +7,6 @@ redirect_from: /documentation/consumer/dragonboard820c/support/

Please take advantage of the many DragonBoard 820c resources available to you through Qualcomm, 96Boards, Arrow, and Coursera.

- [DragonBoard 820c Forum](https://discuss.96boards.org/c/products/dragonboard820c)
- The DragonBoard has its very own 96Boards forum. If you can't find a pre-existing thread that addresses your issue, start your own and let the community help out!
- [Qualcomm Developer Network](../support/)
- This developer network has a DragonBoard landing page with tutorial videos, tools, resources, its own forum, and a projects page
- [Arrow](https://www.arrow.com)
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2 changes: 0 additions & 2 deletions consumer/dragonboard/dragonboard845c/support/README.md
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Expand Up @@ -6,8 +6,6 @@ permalink: /documentation/consumer/dragonboard/dragonboard845c/support/

Please take advantage of the many DragonBoard 410c resources available to you through Qualcomm, 96Boards, Arrow, and Coursera.

- [DragonBoard 845c Forum](https://discuss.96boards.org/c/products/dragonboard-845c)
- The DragonBoard has its very own 96Boards forum. If you can't find a pre-existing thread that addresses your issue, start your own and let the community help out!
- [Qualcomm Developer Network](https://developer.qualcomm.com)
- This developer network has a DragonBoard landing page with tutorial videos, tools, resources, its own forum, and a projects page
- [Report a bug!](../../../../Extras/Report_a_bug.md)
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5 changes: 0 additions & 5 deletions consumer/dragonboard/guides/aosp.md
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Expand Up @@ -73,8 +73,3 @@ If everything went fine, you can now reboot the board, and it should boot into A
The following mailing list can be used for contributions:

https://lists.96boards.org/mailman/listinfo/dragonboard

For support, the 96boards forum can also be used

https://discuss.96boards.org/c/products/dragonboard820c
https://discuss.96boards.org/c/products/dragonboard410c
2 changes: 0 additions & 2 deletions consumer/dragonboard/qualcomm-robotics-rb1/README.md
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Expand Up @@ -33,7 +33,5 @@ Developers can use the downstream version from Thundercomm to get started. Softw

## Support
- [Thundercomm Support](https://www.thundercomm.com/help/)
- [96boards Forums](https://discuss.96boards.org/c/products/qualcomm-rb1-rb2)
- The Qualcomm RB1 has its own 96Boards forum. If you can't find a pre-existing thread that addresses your issue, start your own and let the community help out!


2 changes: 0 additions & 2 deletions consumer/dragonboard/qualcomm-robotics-rb2/README.md
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Expand Up @@ -33,7 +33,5 @@ Developers can use the downstream version from Thundercomm to get started. Softw

## Support
- [Thundercomm Support](https://www.thundercomm.com/help/)
- [96boards Forums](https://discuss.96boards.org/c/products/qualcomm-rb1-rb2)
- The Qualcomm RB2 has its own 96Boards forum. If you can't find a pre-existing thread that addresses your issue, start your own and let the community help out!


4 changes: 0 additions & 4 deletions consumer/dragonboard/qualcomm-robotics-rb5/README.md
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Expand Up @@ -38,7 +38,3 @@ Developers can use the downstream version from Thundercomm to get started. Softw
## Support
- [Qualcomm Developer Network Community Forums](https://developer.qualcomm.com/forums/hardware/robotics/qualcomm-robotics-rb5-kit)
- From bug reports and current issues, to forum access and other useful resources, we want to help you find answers
- [96boards Forums](https://discuss.96boards.org/c/products/qualcomm-rb5)
- The Qualcomm RB5 has its own 96Boards forum. If you can't find a pre-existing thread that addresses your issue, start your own and let the community help out!


2 changes: 0 additions & 2 deletions consumer/e850-96b/support/README.md
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Expand Up @@ -6,7 +6,5 @@ permalink: /documentation/consumer/e850-96b/support/

Please take advantage of the many WinLink E850-96Board resources available to you through STMicro, 96Boards and Arrow.

- [WinLink E850-96Board Forum](https://discuss.96boards.org/)
- The WinLink E850-96Board has its very own 96Boards forum. If you can't find a pre-existing thread that addresses your issue, start your own and let the community help out!
- [Report a bug!](../../../Extras/Report_a_bug.md)
- Instructions on how to report bugs for any of our 96Boards hardware and software, this includes the WinLink E850-96Board!
2 changes: 1 addition & 1 deletion consumer/hikey/hikey620/guides/wireless-ti-module.md
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Expand Up @@ -7,7 +7,7 @@ redirect_from:
---
# Configuring the wireless TI module (Debian)

Using the right WiFi (TI wl1835mod) module config for HiKey (avoid bugs like https://bugs.96boards.org/show_bug.cgi?id=202)
Using the right WiFi (TI wl1835mod) module config for HiKey

```shell
root@linaro-alip:~# configure-device.sh
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14 changes: 2 additions & 12 deletions consumer/hikey/hikey620/hardware-docs/hardware-notes.md
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Expand Up @@ -103,8 +103,8 @@ The following are known issues on the current release.
- HDMI and Expansion bus audio. (At present only _Bluetooth_® wireless technology audio is supported)
- Some video formats are not decoded in Android, and will not be played with the current release
- HDMI hotplug detection (HPD) is not supported. (Note: You can still plug in HDMI cable after the board booted, which make HDMI work through two candidate modes: 1280x720p and 800x600p. However these are not HPD, they is built-in default.)
- Behaviors of power on button not following hardware user guide. [bug #160](https://bugs.96boards.org/show_bug.cgi?id=160)
- HDMI display sometimes goes off when in AOSP. See [bug #136](https://bugs.96boards.org/show_bug.cgi?id=136)
- Behaviors of power on button not following hardware user guide.
- HDMI display sometimes goes off when in AOSP.
2. **USB gives occasional non-fatal kernel trace messages**
`usb usb1: clear tt 1 (9032) error -22`
This is under current investigation.
Expand All @@ -127,13 +127,3 @@ This is being investigated.
13. **Display sleep may not always work on AOSP build.**

***

## Report a Bug

To report new issues with the HiKey please use the [96Boards Bug Tracker](https://bugs.96boards.org).

To view the open bugs, click [here](https://bugs.96boards.org/buglist.cgi?bug_status=__open__&list_id=144&order=Importance&product=HiKey&query_format=specific). Alternatively go to the [site](https://bugs.96boards.org/), click on the Search menu item, select HiKey in the product dropdown list and click the search button.

To add a new bug, click [here](https://bugs.96boards.org/enter_bug.cgi?product=HiKey) and fill in the form. Alternatively go to the [site](https://bugs.96boards.org/), click on the New menu item, then click on Consumer Edition Boards, then click on HiKey, and finally fill in the form.

***
2 changes: 0 additions & 2 deletions consumer/hikey/hikey620/troubleshooting/README.md
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Expand Up @@ -11,8 +11,6 @@ redirect_from:

Please take advantage of the many HiKey resources available to you through 96Boards, SeeedStudio, and Coursera

- [96Boards HiKey Forum](https://discuss.96boards.org/c/products/hikey/)
- The DragonBoard has its very own 96Boards forum. If you can't find a pre-existing thread that addresses your issue, start your own and let the community help out!
- [LeMaker Forum](http://forum.lemaker.org/)
- Similar to the 96Boards forum; however, this page will have threads for all LeMaker products
- [LeMaker Wiki](http://wiki.lemaker.org/HiKey(LeMaker_version))
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Expand Up @@ -9,7 +9,7 @@ redirect_from:

**Debian for Hikey960** is a console (command line) based development environment derived from Debian GNU/Linux and comprised of some basic programs and utilities. Development can happen directly on the board, and within the OS. While applications and programs can be built directly on the board, they can also be built remotely and cross-compiled for the particular system.

Please take note that **Debian for Hikey960** is an **unreleased snapshot** (of an out-of-hours skunkworks project) rather than a fully featured release. Currently the snapshot does not support HDMI output and must be administered via [LS-UART1](https://www.96boards.org/pinout/). Visit the [96Boards forum](https://discuss.96boards.org/c/products/hikey960) to take part in the community and/or to learn about alternative kernel options the enable graphics.
Please take note that **Debian for Hikey960** is an **unreleased snapshot** (of an out-of-hours skunkworks project) rather than a fully featured release. Currently the snapshot does not support HDMI output and must be administered via [LS-UART1](https://www.96boards.org/pinout/).

Warning: *All I/O signals on the Low Speed Connector use 1.8v TTL. Applying a higher voltage could damage your device so always ensure your UART adapter supports 1.8v operation **before** connecting it (mistakes can happen so we strongly recommend you check the adapter even if it came as part of a kit).*

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2 changes: 0 additions & 2 deletions consumer/hikey/hikey960/support/README.md
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Expand Up @@ -12,8 +12,6 @@ redirect_from:
Please take advantage of the many HiKey960 resources available to you through 96Boards.

- [HiKey960 Home page](https://www.96boards.org/product/hikey960)
- [96Boards HiKey960 Forum](https://discuss.96boards.org/c/products/hikey960)
- The HiKey960 has its very own 96Boards forum. If you can't find a pre-existing thread that addresses your issue, start your own and let the community help out!
- [Report a bug!](../../../../Extras/Report_a_bug.md)
- Instructions on how to report bugs for any of our 96Boards hardware and software, this includes the HiKey960!
- [Board Recovery](../installation/board-recovery.md)
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2 changes: 0 additions & 2 deletions consumer/hikey/hikey970/support/README.md
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Expand Up @@ -8,7 +8,5 @@ redirect_from: /documentation/consumer/hikey970/support/

Please take advantage of the many HiKey970 resources available to you through 96Boards

- [96Boards HiKey970 Forum](https://discuss.96boards.org/c/products/hikey970)
- The HiKey970 has its very own 96Boards forum. If you can't find a pre-existing thread that addresses your issue, start your own and let the community help out!
- [Report a bug!](/documentation/Extras/Report_a_bug.md.html)
- Instructions on how to report bugs for any of our 96Boards hardware and software, this includes the Board X!
2 changes: 0 additions & 2 deletions consumer/imx7-96/support/README.md
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Expand Up @@ -6,8 +6,6 @@ permalink: /documentation/consumer/imx7-96/support/

Please take advantage of the i.MX7 96 - Meerkat<sup>®</sup> resources available to you through 96Boards and Arrow.

- [i.MX7 96 - Meerkat<sup>®</sup> Forum](https://discuss.96boards.org/c/products/imx7-96/)
- The i.MX7 96 - Meerkat<sup>®</sup> has its very own 96Boards forum. If you can't find a pre-existing thread that addresses your issue, start your own and let the community help out!
- [Arrow](https://www.arrow.com/en/products/imx796board/arrow-development-tools)
- Buy the i.MX7 96 - Meerkat<sup>®</sup> here! If you run into any issues, you can speak with a representative, they should be able to point you in the right direction
- [Report a bug!](../../../Extras/Report_a_bug.md)
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10 changes: 0 additions & 10 deletions consumer/mediatekx20/hardware-docs/hardware-notes.md
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Expand Up @@ -63,14 +63,4 @@ The following are known issues on the current release.
4. **Display sleep may not always work on AOSP build.**


***

## Report a Bug

To report new issues with the MediaTek please use the [96Boards Bug Tracker](https://bugs.96boards.org).

To view the open bugs, click [here](https://bugs.96boards.org/buglist.cgi?bug_status=__open__&list_id=144&order=Importance&product=HiKey&query_format=specific). Alternatively go to the [site](https://bugs.96boards.org/), click on the Search menu item, select MediaTek X20 in the product dropdown list and click the search button.

To add a new bug, click [here](https://bugs.96boards.org/enter_bug.cgi?product=HiKey) and fill in the form. Alternatively go to the [site](https://bugs.96boards.org/), click on the New menu item, then click on Consumer Edition Boards, then click on MediaTek X20, and finally fill in the form.

***
10 changes: 0 additions & 10 deletions consumer/mediatekx20pro/hardware-docs/hardware-notes.md
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Expand Up @@ -62,14 +62,4 @@ The following are known issues on the current release.
4. **Display sleep may not always work on AOSP build.**


***

## Report a Bug

To report new issues with the MediaTek please use the [96Boards Bug Tracker](https://bugs.96boards.org).

To view the open bugs, click [here](https://bugs.96boards.org/buglist.cgi?bug_status=__open__&list_id=144&order=Importance&product=HiKey&query_format=specific). Alternatively go to the [site](https://bugs.96boards.org/), click on the Search menu item, select MediaTek X20 in the product dropdown list and click the search button.

To add a new bug, click [here](https://bugs.96boards.org/enter_bug.cgi?product=HiKey) and fill in the form. Alternatively go to the [site](https://bugs.96boards.org/), click on the New menu item, then click on Consumer Edition Boards, then click on MediaTek X20, and finally fill in the form.

***
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