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(support:email)=

Get support

Send all support requests using the support widget on the bottom right of the page. The {ref}2i2c support process <tc:support:process> describes the process we'll follow when a new ticket is opened. For our full team process, see 2i2c's Technical Support Process.

For example, click the button below to open the support widget (or, click the widget directly).

Click here to open a support ticket 
If you cannot see the "Help" widget in the bottom right corner of the screen, or clicking the button above does not open a pop-up contact form, please check your browser's privacy settings.
Privacy extensions can block the pop-up contact form.

Who can ask for support?

A {role}Community Representative of a hub should be the one that surfaces support requests to the 2i2c {role}Site Reliability Engineering team. Before reaching out to 2i2c for support, this person should work with others in their community to understand the problem and to ensure that it is something that requires intervention from a 2i2c Engineer.

(support:encrypt)=

Send us encrypted content

Sometimes community representatives need to send us encrypted information - usually credentials for cloud access or an authentication system. We use age (pronounced aghe) to allow such information to be encrypted and then sent to us in a way that anyone on the team can decrypt, rather than the information be tied to a single engineer. You'll be directed to this page by 2i2c support if we require something encrypted from you.

This page describes how you can encrypt information and send it to us!

  1. Install age on your computer. On a Mac, if you are using homebrew, you can simply brew install age. On Linux, your package emanager should have age, and on Windows you can find binaries to download from the releases page. See all installation options

  2. Run age -e -r age1mmx8hfzalmn3tmpryrfvcud5vyfakxdfqe683r40qkr6pjd2ag6s72cat5 -a on your terminal, and paste the contents of the message you want to encrypt. Press enter, then Ctrl-D. Make sure to copy this exactly!

    The parameter passed to `-r` (ag1mmx....) is the public key used to *encrypt* the message,
which we can decrypt with our private key. Providing it as part of the command makes it
easier to distribute the public key, as otherwise users would have to download and manage
a public key file.

  3. age will print the encrypted version of your message on your terminal, and it'll look something like this:

    -----BEGIN AGE ENCRYPTED FILE-----
YWdlLWVuY3J5cHRpb24ub3JnL3YxCi0+IFgyNTUxOSAzOW1zTEwrM0FOZ2dWQUo0
bks2WlZ0eU5LclRVNW4wcEZzRngyT0NSUkRjCm5oR0hGbzV0ZXJ4ZE0xQkdqSXFY
WkoxaWI4VWQvd3pNbnpiR1BjTnNwREkKLS0tIHpLRXorOWlsS2pFWHFiK1JqUW8v
U1pyYW40QSswcFNRZnBDcDcwN29EeVUKC5temNTLqJPd5oT0kfOOK2UHGgb2IVzK
zZS5QmYxmbRNa7qRGqbL
-----END AGE ENCRYPTED FILE-----

  4. Copy the encrypted version of the message and include it in the message to support@2i2c.org. All 2i2c engineers will be able to decrypt the message!

Receiving sensitive content

Sometimes we need to securely share sensitive content with you, such as username and passwords. We generally use Bitwarden Send to send a secure link that will expire in 7 days. Click the link to see the sensitive content. Store this securely, using Bitwarden or other similar secure password managers.

Please do not share sensitive content through any insecure channels. Security is at risk if sensitive content is compromised. If this happens, report this immediately to 2i2c and we will help.